Supervisor Clinic

Virginia Mason Franciscan Health; Lakewood (WA); On-site; USD 45,000 - 74,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Clinic Supervisor to lead daily clinic operations, ensuring efficient patient flow and exceptional service delivery. You will oversee administrative and clinical support staff, manage scheduling, facilities, and policies, and participate in quality improvement initiatives to optimize clinic performance.

The role requires strong leadership, communication, and a solid understanding of healthcare regulations, with a focus on patient satisfaction and

Qualifications

• Bachelor's degree in related field and one year related work experience.
• Three years' work experience in a related discipline.
• None, upon hire.

Responsibilities

• Oversee staff supervision and development, interview candidates, and manage performance.
• Resolve patient relations matters as first line of escalation.
• Supervise daily operations of patient experience, scheduling, registration, and other administrative duties to ensure timely, cost-effective delivery of care.
• Ensure patient information is accurately entered and maintained in systems per clinic policies.

Education

Bachelor's degree in related field

Job description

Job Summary and Responsibilities

As our Clinic Supervisor, you will lead and manage the daily operations of our clinic, ensuring efficient patient flow, exceptional service delivery, and a productive work environment for our team.

Every day you will oversee administrative and clinical support staff, manage scheduling and facility resources, monitor compliance with policies and procedures, resolve patient and staff concerns, and participate in quality improvement initiatives to optimize clinic performance.

To be successful in this role, you will demonstrate strong leadership and communication skills, a proven ability to manage complex clinic operations, and a commitment to patient satisfaction and team development. You will possess a comprehensive understanding of healthcare regulations and best practices, driving continuous improvement and fostering a collaborative atmosphere.

• Staff Supervision and Development:

• Schedules, supervises and evaluates the work of assigned staff in accordance with established procedures; assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that staff are qualified and properly trained to perform assigned job duties; interviews job candidates and makes employment and other personnel decisions in accordance with established guidelines; orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance; approves timecards; communicates performance standards and evaluates employee performance; counsels employees, providing constructive feedback and recognizing results achieved; participates in performance management activities and resolves technical issues referred by subordinates as beyond their scope of authority.

• Acts as first line of escalation for all patients and assigned staff to resolve patient relations matters in a timely and courteous manner.

• Supervises the daily operations of assigned support functions (including patient experience, care team operations, appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative duties) to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements.

• Ensures patient information is entered and updated in appropriate systems and are accurately maintained in accordance with clinic policies and procedures.

• Identifies opportunities to streamline current operations and implement approved procedural changes.

Job Requirements Required

• Bachelors Other related field and one year related work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities, upon hire or

• Three years' work experience in a discipline that would demonstrate attainment of the requisite job knowledge/abilities.

• None, upon hire

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$32.38 - $53.43 /hour

We are an equal opportunity/affirmative action employer.