Supervisor – Client Services (Internal Promotion Only)

City of Indianapolis & Marion County; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

The City of Indianapolis & Marion County seeks a senior operations supervisor for Marion County Community Corrections. You’ll oversee team leaders and frontline staff, develop case plans, coordinate services, and monitor programming to support public safety and compliance with standards.

Responsibilities include client supervision, staff training, and ensuring adherence to evidence-based practices. The role requires continuous on-call availability and collaboration with management to improve

Qualifications

• Bachelor’s degree in Criminal Justice, Business Management, or related field.
• Eight (8) years of experience within a similar field or equivalent combination of education, training, and experience.
• Must pass State IRAS certification exam within six (6) months of employment.
• Ability to communicate effectively both orally and in writing.
• Knowledge in leadership, management, contracts, personnel and process performance measurement, investigative principles and practices used in insuring compliance with state and federal laws, regulations and court evidence.

Responsibilities

• Oversee and supervise the performance of team leaders and frontline team members at Marion County Community Corrections facilities.
• Supervise client handling, development of case plans, referrals to services, and programming.
• Manage processing of client arrivals/releases, court appearances, and monitoring of electronic monitoring equipment.
• Ensure day-to-day operations align with evidence-based practices and public safety.
• On-call 24/7 with rotating weekends/holidays; assist in policy formulation and agency-wide decisions.

Skills

Leadership

Communication

Evidence-based practices

Client supervision

IRAS certification

Education

Bachelor’s degree in Criminal Justice, Business Management, or related field

Master’s degree in Criminal Justice, Business Management, or related field

Tools

Microsoft Office

Job description

Agency Summary

The purpose and mission of the Marion County Community Corrections Agency is to improve the lives of citizens in Marion County through community supervision, as an alternative to incarceration, utilizing evidence-based practices and comprehensive case management while cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County.

Job Summary

This position is responsible for overseeing and supervising the performance of team leaders and front-line team members located at Marion County Community Corrections facilities. The incumbent in this position is responsible for the supervision of clients, development and knowledge of case plans, referral to services, programming, training in processing client arrivals and releases, handling phone calls and requests, knowledge of home visits, and monitoring of electronic monitoring equipment. The incumbent will assist in the day-to-day operations and programming related to Marion County Community Corrections and is directly responsible for public safety, team-member safety, team-member accountability, and adherence to evidence-based practices. This position has wide latitude to make decisions related to public safety, team-member safety, client safety and accountability for records management, maintenance and retention, and administrative services. The incumbent has a wide range of discretion on matters such as hiring and terminations that deviate from standards as established within the appropriate policies, procedures, and laws. Incumbent must effectively identify and evaluate available data to exercise sound judgment when evaluating requirements, productivity of team-members and cost effectiveness of programs. Errors in judgment could cause irreparable consequences and lost work hours to the agency. The incumbent has the freedom to use judgment while assisting in policy formulation and in all types of negotiations. Incumbent will provide input to the manager in agency-wide decision making and will provide assistance in the absence of the Division Manager. The incumbent in this position is required to be on-call 24-hours a day, seven (7) days a week with a rotating schedule of weekends and holidays as scheduled. Position reports to the Manager, Operations.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

• Provides input for development and assists with review of policies and procedures relating to community corrections including operations, case management, security, field team, work release, and maintenance
• Maintains crisis intervention training and deescalation skills in interactions with team-member and clients
• Reviews and monitors client treatment plans and programs, schedules clients for programs, monitors participation, and ensures compliance to program rules and regulations
• Attends court hearings as needed
• Utilizes motivational interviewing techniques
• Utilizes and ensures team-members utilize the Eight Principles of Effective Intervention in the daily duties while working with the clients
• Supervises the screening process for all community corrections referrals and ensures coordination with local and out of county and state entities regarding placement

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Bachelor’s degree in Criminal Justice, Business Management, or related field and eight (8) years of experience within a similar field or an equivalent combination of education, training, and experience in the absence of a college degree. Must pass State IRAS certification exam within six (6) months of employment. Ability to communicate effectively both orally and in writing. Skilled in establishing cost effective programs and quality control. Requires knowledge in leadership, management, contracts, personnel and process performance measurement, investigative principles and practices used in insuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, training. Must be able to advise and assist team-members and the public in all aspects of the agency. Must be able to interface with the public regarding procedures. Must be able to interpret and explain court decisions to clients, others, municipal boards, committees, and managers. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office. The incumbent in this position is required to be on-call 24-hours a day, seven (7) days a week.

Preferred Job Requirements and Qualifications

Master’s degree in Criminal Justice, Business Management, or related field and four (4) years of experience in the criminal justice system. Must pass State IRAS certification exam within six (6) months of employment. Ability to communicate effectively both orally and in writing. Skilled in establishing cost effective programs and quality control. Requires knowledge in leadership, management, contracts, personnel and process performance measurement, investigative principles and practices used in insuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, training. Must be able to advise and assist team-members and the public in all aspects of the agency. Must be able to interface with the public regarding procedures. Must be able to interpret and explain court decisions to clients, others, municipal boards, committees, and managers. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office.

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally