Supervisor - Clerical Support

Henry Ford Health; Detroit (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Henry Ford Health in Detroit seeks a detail-oriented Supervisor - Clerical Support to lead clerical operations, supervise administrative staff, and ensure smooth office support functions. You will manage scheduling, data entry and records with a focus on accuracy and efficiency.

As a mentor and trainer, you’ll guide team members, monitor performance, and uphold confidentiality and compliance while collaborating with multiple departments to optimize workflows and service delivery.

Qualifications

• Experience supervising administrative or clerical teams.
• Proficiency with Microsoft Office Suite and document systems.
• Excellent time management and organizational skills.
• Strong written and verbal communication abilities.
• Understanding of clerical operations, data entry and records.
• Ability to train, mentor and provide feedback.
• High attention to detail and accuracy.
• Problem-solving and independent decision-making.
• Knowledge of compliance standards and documentation.
• Experience scheduling and coordinating office activities.
• Familiarity with office management software.

Responsibilities

• Supervise and coordinate daily clerical staff activities.
• Manage scheduling, assignments, and performance monitoring.
• Oversee data entry, filing and record management.
• Maintain clerical procedures to optimize workflow.
• Train and mentor staff on procedures and systems.
• Monitor supplies, equipment, and budget parameters.
• Coordinate support with other departments.
• Ensure compliance with policies and confidentiality.
• Prepare reports on operations and performance.
• Handle escalated administrative issues.
• Improve clerical processes to reduce redundancies.

Skills

Supervising staff

Office software proficiency

Time management

Written and verbal communication

Data entry / record management

Mentoring / training

Attention to detail

Problem-solving

Compliance awareness

Scheduling coordination

Cross-functional collaboration

Professional demeanor

Tools

Microsoft Office Suite

Document management systems

Scheduling software

Office management systems

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

We're looking for a detail-oriented and professional Supervisor - Clerical Support to join our team in Detroit, United States. In this role, you will oversee clerical operations, manage a team of administrative professionals, and ensure the smooth execution of office support functions. The ideal candidate will demonstrate strong organizational skills, leadership capabilities, and a commitment to maintaining efficient and professional clerical operations.

• Supervise and coordinate the daily activities of clerical staff, ensuring productivity and adherence to organizational standards
• Manage scheduling, work assignments, and performance monitoring for team members
• Oversee data entry, filing, record management, and document processing to maintain accurate and organized records
• Implement and maintain clerical procedures and systems to optimize workflow efficiency
• Train and mentor clerical staff on office procedures, software systems, and best practices
• Monitor and manage office supplies, equipment, and resources within budget parameters
• Communicate with other departments to coordinate support services and resolve operational issues
• Ensure compliance with organizational policies, documentation standards, and confidentiality requirements
• Prepare reports on clerical operations, team performance, and process improvements
• Handle escalated issues and provide support to resolve administrative challenges
• Customize and improve clerical processes to enhance efficiency and reduce redundancies

Qualifications

• Proven experience supervising or managing administrative or clerical teams
• Strong proficiency with office software and systems (Microsoft Office Suite, email platforms, document management systems)
• Excellent time management and organizational skills with the ability to prioritize multiple tasks
• Demonstrated written and verbal communication skills
• Solid understanding of clerical operations, data entry, and record management
• Ability to train, mentor, and provide constructive feedback to team members
• Strong attention to detail and accuracy in administrative work
• Problem-solving skills and ability to make sound decisions independently
• Knowledge of office compliance standards and documentation requirements
• Experience with scheduling and coordination of office activities
• Familiarity with office management systems and software customization
• Ability to work collaboratively with cross-functional departments
• Professional demeanor and commitment to maintaining a supportive work environment