Supervisor Claims - Workers Compensation - Wallingford, CT

PMA Companies; Wallingford (CT); On-site; USD 80,000 - 115,000; Full time

Job summary

PMA Companies is seeking a Supervisor Claims - Workers Compensation to lead our claims team across multiple locations. The role focuses on ensuring best practices, accurate documentation, and effective staff supervision to achieve business goals.

Ideal candidates will have a bachelor's degree in an insurance-related field, supervisory experience, and strong analytical and communication skills, with familiarity in WC regulations and medical terminology.

Qualifications

• Bachelor's degree in an insurance-related field or equivalent experience.
• Knowledge of WC regulations in VT, RI, CT, NH and adjusting techniques.
• Demonstrated supervisory experience and leadership abilities.
• Familiarity with medical terminology.
• Strong judgment, planning, negotiation and communication skills.

Responsibilities

• Supervise claims staff to ensure consistent execution of best practices.
• Direct diary management, assign losses and provide technical guidance.
• Ensure timely and accurate documentation of claim activity.

Skills

Leadership

Coaching

Mentoring

Communication

Problem solving

Planning & organization

Negotiation

Teamwork

Analytical skills

Education

Bachelor's degree

CPCU / AIC designation preferred

Tools

MS Office

Job description

Supervisor Claims - Workers Compensation

#4841

Multiple Locations

As a member of our Claims management team supervise claims staff to ensure appropriate claim outcomes through consistent execution of best claims practice. In this role utilize your prior claims and management experience to achieve business plan goals and to ensure compliance with legal statutes, policy provisions and company guidelines while fostering a culture of communication.

Responsibilities:

• Manages the assignment of losses to claims staff and provides technical direction and ongoing guidance through effective diary management.
• Ensures timely, accurate documentation of claim activity.
• Selects, trains, coaches and mentors unit personnel.
• Plans staff responsibilities and directs activities, utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets.
• Develops staff to respond to current and anticipated needs of department as well as determining career development goals of individuals.
• Ensures appropriate case reserves consistent with company guidelines.
• Extends settlement authority on claims exceeding adjuster's granted authority.
• Develops, recommends and implements short range objectives consistent with company business goals, guidelines and programs.
• Recognizes and analyzes trends across the claims portfolio at the adjuster, unit and account levels.
• Reports on observations and recommends remedial action as needed.
• Administers salary and personnel programs under guidance of manager.
• Utilizes quality assurance programs and develops training agenda based on opportunities for improvement.
• Utilizes performance management process effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
• Manages the account management process and resolves service issues.
• Promotes effective communication among and between work groups, and between management and employees.
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

• Bachelor's degree and/or a minimum of three years of work experience in an insurance related industry required.
• Extensive knowledge of WC regulations VT, RI, CT and NH, insurance contracts, applicable law and adjusting techniques.
• Previous supervisory experience.
• Familiarity with medical terminology.
• Demonstrated leadership, coaching, mentoring and teamwork skills
• Advanced skills in applying sound judgment/analysis, decision making/problem solving, planning and organization and negotiation.
• Excellent verbal and written communication skills.
• Excellent customer service and collaboration skills gained through previous work experience.
• Computer literacy, including working knowledge of MS Office Product Suite, i.e. Word, Excel, PowerPoint.
• Chartered Property Casualty Insurance (CPCU); Associate in Claims (AIC) designation or similar professional designation desired.
• Ability to travel for business purposes; approximately 15%

Alternate Location(s)

• Glastonbury, Connecticut, United States
• Stamford, Connecticut, United States
• Wallingford, Connecticut, United States