Supervisor Centralized Scheduling

PeaceHealth; Vancouver (WA); Remote; USD 46,000 - 68,000; Full time

Benefits offered by this job

Health coverage

401k/403b matching

Paid time off

Life and disability insurance

Tuition reimbursement

Wellness programs

Job summary

PeaceHealth is seeking a Supervisor Centralized Scheduling for a remote position with occasional in-person needs. The role leads scheduling across Surgery, Imaging, and other departments, ensuring quality, efficiency, and regulatory compliance.

Strong leadership, communication, and scheduling expertise are essential. You will supervise staff, develop workflows, and collaborate with leaders to align with budgets and service targets.

Qualifications

• Minimum 2 years scheduling and health records experience in a hospital or healthcare setting.
• Leadership training and experience preferred.
• Strong leadership and interpersonal skills are required.
• Proactive, takes initiative and effective communication are essential.

Responsibilities

• Monitor services and develop performance indicators.
• Oversee staffing, training, scheduling, and performance management.
• Develop policies and processes to improve service delivery and operations.
• Create scheduling algorithms and workflows for multiple departments.
• Educate providers on scheduling processes and patient safety.
• Coordinate with leadership on resource planning and compliance.
• Communicate with PFS for prior authorizations and travel between networks.

Skills

Leadership

Interpersonal skills

Communication

Scheduling

Microsoft Office

Problem solving

Customer service

Time management

Team management

Decision making

Education

Associate degree

College coursework in medical technology

Bachelor's degree preferred

Job description

Description

PeaceHealth is seeking a Supervisor Centralized Scheduling - Limited Duration for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $33.13 – $49.69. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Must live within a 2-hour commute from St. Joseph Medical Center (Bellingham, WA) or the System Services Center (Vancouver, WA).

This is a remote position, but candidate may need to come in person when needed.

Job Summary

Responsible for monitoring the overall services, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize services, and stewardship of resources within established budget. Responsible for the selection, training, performance, and schedules of assigned Caregivers. Responsible for the scheduling services the department provides to multiple hospital and outpatient departments, modalities and facilities. Scheduling areas of responsibility include (not limited to) Surgery, Imaging, CVC, CBC, Endoscopy, Respiratory Therapy, Chart Building, Pre-Admission Screening.

Details of the Position

• Links mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommends or develops plans for improvement, ensures regulatory compliance.
• Recommends selection of staff. Monitors and evaluates performance and accountability of staff. Evaluates competence and initiates performance improvement plans to develop staff. Provides meaningful and constructive feedback.
• Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department.
• Creates efficient algorithms, guidelines and processes that are sensitive to provider needs while also anticipating the needs of all units that rely on the information collected for scheduling and coordinating procedures.
• Educates community physicians in the scheduling processes, protocols, and policies for patient safety and efficiency.
• Markets hospital services to providers and provider offices in the local and surrounding communities.
• Identifies stakeholders, troubleshoots proposed changes in practice, and utilizes exceptional communication skills to create and assess continuous improvement opportunities.
• Assigns work; plans and manages priorities, provides technical assistance, oversees staff schedules, monitors quality of work, monitors team projects, mentors staff, provides constructive feedback, oversees staff training, ensures quality improvement, provides leadership feedback on staff performance, and assists with goal setting for the team.
• Creates and maintains daily schedule by arranging cases to ensure maximum effectiveness of physicians and assistants by completing edits in a timely manner. Identifies potential resource conflicts and works with leadership to resolve.
• Communicates with PFS to ensure prior authorization of procedures.
• This position may require travel between Networks (Oregon and Washington) Home and Community - Home Health.
• Supports home health agency scheduling teams systemwide.
• Performs other duties as assigned.

What You Bring

Education

• Associate Degree Required: in a related field or equivalent knowledge and skills obtained through a combination of education
• College Coursework Preferred: Medical Technology
• Bachelor's Degree Preferred:

Experience

• Minimum of 2 years Required: Scheduling and health records experience in a hospital or healthcare setting
• Preferred: Previous leadership training and experience

Skills

• Strong leadership and interpersonal skills. (Required)
• Ability to motivate and encourage staff. (Required)
• Proactive, takes initiative. (Required)
• Knowledgeable of creating algorithms or guidelines for coordinating surgeries, procedures and exams performed in a hospital or outpatient setting. (Required)
• Strong communication skills, both verbal and written. (Required)
• Excellent customer service and clear and concise telephone skills. (Required)
• Must have the ability to work efficiently and responsibly in and environment with multiple demands and time frames, and with minimal supervision. (Required)
• Scheduling/staffing background strongly recommended in a healthcare environment. (Required)
• Effective skills in problem solving, verbal and written communication skills, organizing and disseminating information with previous demonstrated positive outcomes. (Required)
• Proficient computer/keyboarding skills including MS Office applications. (Required)
• Ability to work well with other, make decisions, problem solve and delegate. (Required)

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package.

Some of the many benefits included in this package are

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits, and expanded EAP and mental health program

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.