Supervisor, Center Administration

humana; Tampa (FL); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement savings plan

Paid time off

Disability insurance

Life insurance

Career opportunities

Job summary

Humana Conviva Senior Primary Care seeks a Supervisor, Center Administration to lead a clinical office team and partner with clinicians to ensure high-quality outpatient care. The role requires coaching, Medicare knowledge, and EMR/HIM experience, with standard 40-hour weeks and a competitive pay range.

The position emphasizes process improvement, staffing policy development, and operational leadership to support patient outcomes within a value-based care framework.

Qualifications

• 2–4 years of operational leadership experience in a clinical office setting.
• Direct leadership ability to coach and mentor teams.
• Interpersonal skills to interface with physicians and staff.
• Knowledge of Provider Communities.
• Medicare knowledge.
• Experience with EMR or HIM systems.
• MS Excel, Word, and PowerPoint in a business setting.
• A high level of engagement and emotional intelligence.
• Passionate about contributing to an organization focused on continuously improving consumer experience.

Responsibilities

• Plan and direct the work of the center staff and support personnel.
• Collaborate with management on methods, guidelines, and analytic approaches.
• Develop staffing plans and policies for the facility.
• Work with clinicians to ensure optimal patient outcomes.
• Oversee day-to-day operations and hold team accountable to policies.

Skills

Operational leadership

Leadership coaching

Interpersonal skills

Provider community

Medicare knowledge

EMR/HIM systems

Excel skills

PowerPoint skills

Emotional intelligence

Customer experience

Education

Bachelor's degree

Job description

Job Summary

Become a part of our caring community

The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

The Supervisor, Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

Use your skills to make an impact

Required Qualifications

• 2-4 years of operational leadership experience in a clinical office setting


• Direct leadership experience and demonstrated ability to lead, coach and mentor teams


• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians and office staff


• Knowledge of and experience working with Provider Communities


• Medicare knowledge


• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems


• Knowledge of Excel, Word and Power Point Presentations in a business setting


• A high level of engagement and emotional intelligence


• Must be passionate about contributing to an organization focused on continuously improving consumer experience

Preferred Qualifications

• Basic knowledge of Population Health Strategy


• Managed care experience


• Value Based Care knowledge


• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team


• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement


• Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field


• Experience managing a budget of $500,000+

Additional Information

• Working Hours: Monday - Friday 8:00 to 5:00 overtime may be required as needed

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$58,700 - $70,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• medical, dental and vision benefits


• 401(k) retirement savings plan


• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)


• short-term and long-term disability


• life insurance


• many other opportunities

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest c