LTSS Service Care Manager

Centene Management Company LLC; Kansas; Hybrid; USD 37,000 - 67,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible scheduling: remote, hybrid, /

Job summary

Centene Management Company LLC is seeking a field-based Care Manager in Kansas to assess member needs and coordinate long-term care plans with families and care providers. You will monitor outcomes and connect members with community resources to ensure access to services.

The role requires a Bachelor's degree and 2–4 years of related experience, with strong communication, time management, and team collaboration skills. Monday–Friday schedule with varying hours based on program needs.

Qualifications

• Requires a Bachelor’s degree and 2–4 years of related experience.
• Experience with HCBS waivers and behavioral health preferred.
• Ability to work independently in a community-based environment.

Responsibilities

• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome.
• Assists with developing ongoing long-term care plans/service plans and identifies providers and community resources.
• Coordinates between member/family/caregivers and care provider team to ensure services are accessible.
• Provides resource support to members and families/caregivers for various needs based on assessments and plans.
• Monitors care plans and outcomes, and provides recommendations based on member needs.
• Interacts with long-term care providers and partners to ensure member needs are met.
• Collects and maintains long-term care member information to ensure compliance with regulations.
• May perform home or site visits to assess member needs and collaborate with providers.
• Provides and/or facilitates education to long-term care members on procedures and options.
• Provides leadership feedback to improve quality of care and service delivery.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Communication

Customer service

Teamwork

Time management

Education

Bachelor's degree

Job description

Position Purpose

Position Purpose: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Location & Field Requirement

Key Details: This is a field-based position, and applicants must reside within 30 miles of South Johnson, Miami, and/or Franklin County, Kansas.

Ideal Candidate Profile

The ideal candidate should be computer savvy and possess excellent communication and customer service skills, along with knowledge of HCBS waivers and behavioral health. The candidate should also demonstrate strong time management and organizational skills, the ability to work effectively as part of a team, knowledge of community-based referrals and resources, strong problem-solving abilities, and strong assessment skills. The position requires the ability to work independently in a community-based environment and respond flexibly to client and program needs. The standard work schedule is Monday through Friday, from 8:00 AM to 5:00 PM, with evening and weekend work required based on program and client needs.

Responsibilities

• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome.
• Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialists, and/or community resources needed for long-term care.
• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members.
• Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans.
• Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs.
• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met.
• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators.
• May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners.
• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits.
• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education & Experience

Requires a Bachelor’s degree and 2 – 4 years of related experience. Individuals with a Bachelor’s degree in health, human, social work or education services with one or more years of qualifying experience; or a high school degree or equivalent and three years of qualifying experience with case management of the aged, including management of behavioral health conditions, or persons with physical or developmental disabilities, or HIV/AIDS population. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Pay Range

Pay Range: $27.02 - $48.55 per hour At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Accommodations

Should you need an accommodation, please email [e-mail].

Corporate Message

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.