Supervisor, Campus Behavioral Health Operations

Texas Child Psychiatry Access Network (CPAN); Austin (TX); On-site; USD 57,000 - 90,000; Full time

Job summary

The University of Texas at Austin is seeking a Supervisor of Campus Behavioral Health Operations to support Dell Medical School's mental health programs across Texas. The role focuses on supervising school-based staff, coordinating on-campus program operations, and ensuring compliance with regulatory standards while improving service delivery for children and adolescents.

Reporting to the Department of Psychiatry, the supervisor will manage scheduling, staffing coverage, travel logistics, and

Qualifications

• Bachelor’s degree as specified in the job ad.
• 4 years of experience in behavioral health, hospital operations, or related programs.
• 1 year of supervisory or leadership experience may substitute for for required experience.
• Proficiency with Google Suite, Trayt, Slack, Athena/Epic, and Calendly.

Responsibilities

• Oversees School-Based Behavioral Health Operations and ensures alignment with standards.
• Coordinates staff schedules and workload distribution to meet demand.
• Monitors staff capacity and service utilization to maximize access for students.
• Handles performance management, training, and onboarding of staff.
• Ensures compliance with HIPAA, FERPA, and program guidelines.
• Coordinates school and district partnerships for consistent service delivery.
• Manages travel and administrative logistics for staff deployments.
• Monitors data and supports performance improvement initiatives.

Skills

Supervisory experience

Leadership

Communication

Education

Bachelor’s degree in Education, Business Administration, Healthcare Administration, Psychology, Social Work, or related field

Tools

Google Suite

Trayt

Slack

Athena

Epic

Calendly

Job description

Job Posting Title

Supervisor, Campus Behavioral Health Operations

Hiring Department

Department of Psychiatry

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue Until Aug 31, 2027

Location

AUSTIN, TX

Job Details

Dell Medical School is seeking a Supervisor of Campus Behavioral Health Operations. This position has an end date of 08/31/27 but may be renewable based upon availability of funding, work performance, and progress toward goals.

Job Summary

This role supports mental health programs and initiatives developed through the Texas Child Mental Health Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas.

The Supervisor, Campus Behavioral Health Operations plays a vital role in supporting children and families through TCMH programs like the Texas Child Health Access Through Telemedicine (TCHATT). TCHATT delivers telehealth services to school districts to identify, assess, and address the behavioral health needs of children and adolescents, while YAM provides behavioral health education to students in grades 8–12. This role directly supervises school-based staff providing on-campus program support and has primary responsibility for day-to-day operations, including scheduling, staffing coverage, travel logistics, and workflow coordination. The Supervisor ensures adherence to program requirements and regulatory standards, manages staff capacity and documentation compliance, and supports effective service delivery across participating campuses in collaboration with internal teams and school partners.

Essential Job Functions

Oversees School-Based Behavioral Health Operations

• Directs daily operations of TCHATT school-based services, ensuring alignment with program and departmental standards.
• Coordinates staff schedules, campus assignments, and workload distribution to meet service demand.
• Adjusts staffing coverage in response to clinical volume, school needs, and operational constraints.
• Serves as an escalation point for operational issues impacting service delivery and ensures timely resolution.

Supervises Staff and Manages Workforce Deployment

• Provides direct supervision to the Senior Campus Behavioral Health Navigators and other school-based staff. Covers workload during an employee’s absence.
• Monitors staff capacity, productivity, and service utilization to maximize access to student services.
• Conducts performance management activities including hiring, training, onboarding, coaching, feedback, and corrective action.
• Supports staff engagement, professional conduct, and adherence to organizational expectations.

Ensures Compliance With Regulatory And Program Requirements

• Monitors adherence to HIPAA, FERPA, TCHATT guidelines, school district policies, and organizational procedures.
• Provides guidance on confidentiality, documentation standards, and professional conduct in school settings.
• Ensures completion and accuracy of required documentation and data entry within defined timelines.
• Identifies, escalates, and supports mitigation of compliance risks or concerns.

Coordinates School and District Partnerships

• Supports operational coordination with school and district stakeholders to ensure consistent service delivery.
• Reinforces expectations for communication, scheduling practices, and professionalism.
• Facilitates collaboration between school staff and behavioral health teams.
• Assists in resolving logistical and operational concerns to maintain continuity of care.

Manages Travel and Administrative Logistics

• Oversees scheduling of staff travel across assigned campuses and districts.
• Ensures completion of travel authorizations and required documentation in accordance with institutional guidelines.
• Monitors compliance with travel policies and manages related administrative processes.
• Coordinates logistical planning for staff deployment across geographic areas.

Supports Data Monitoring and Performance Improvement

• Reviews operational and service delivery data to identify trends, gaps, and improvement opportunities.
• Prepares summary reports and communicates findings to leadership.
• Monitors staff compliance with data entry standards and reporting timelines.
• Supports continuous improvement initiatives based on performance insights.

Facilitates Cross-Program Collaboration and Outreach

• Collaborates with school-based program leadership to support cross-coverage (e.g., YAM programming).
• Participates in school-based outreach events and engagement efforts.
• Supports implementation of program initiatives across multiple service lines.
• Assists in integrating services across behavioral health programs.

Maintains Ongoing Communication and Issue Resolution

• Conducts regular check-ins with staff to identify operational challenges.
• Escalates significant issues to leadership and supports resolution within established workflows.
• Communicates updates, expectations, and process changes to staff.
• Reinforces consistency in operational practices across assigned teams.

Other Job Duties May Apply As Assigned

Marginal or Periodic Functions:

• Participates in TCMH program meetings or initiatives.
• Supports program audits, site visits, and compliance reviews.
• Contributes to development or refinement of operational workflows and tools.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Knowledge/Skills/Abilities

Managing and Measuring Work

• Effectively assigns responsibilities, monitors progress, and evaluates performance using measurable standards.
• Sets clear expectations and performance metrics for staff.
• Uses data to improve operational performance.

Process Management

• Designs and implements efficient workflows to improve operations.
• Identifies inefficiencies and implements improvements.
• Standardizes procedures across units.

Directing Others

• Provides clear direction, sets expectations, and holds team members accountable.
• Delegates tasks effectively across team members.
• Aligns team goals with organizational priorities.

Customer Focus

• Ensures services meet or exceed patient and stakeholder expectations.
• Promotes a culture of empathy and respect.

Problem Solving

• Identifies issues and develops practical, timely solutions.
• Addresses staffing shortages creatively.
• Analyzes root causes of operational issues.

Interpersonal Savvy

• Builds effective relationships and communicates well across board groups.
• Navigates sensitive behavioral health situations professionally.
• Collaborates with multidisciplinary teams.

Decision Quality

• Makes timely, informed decisions based on data and experience.
• Prioritizes competing operational demands.
• Escalates issues appropriately.

Education & Experience

Minimum Qualifications:

• Bachelor’s degree in Education, Business Administration, Healthcare Administration, Psychology, Social Work, or related field.
• 4 years of experience in behavioral health, hospital operations, clinical support services, or community-based, governmental, or nonprofit programs.
• 1 year of supervisory or leadership experience may substitute for 1 year of required experience.
• Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.

Preferred Qualifications

• Master’s degree in a related field.
• 6 years of experience in behavioral health operations within a community-based, governmental, nonprofit, hospital or health system.
• 2 years of formal leadership or supervisory experience.
• Bilingual (English/Spanish) language proficiency.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required

• None

Preferred

• Relevant clinical licensure (e.g., LCSW, LPC, LMFT), depending on program design
• Project Management Professional (PMP)
• Certified Healthcare Executive (CHE)

Salary Range

$57,000 + depending on qualifications

WORKING ENVIRONMENT/EQUIPMENT

• Standard office equipment
• Repetitive use of a keyboard
• Occasional weekend, overtime and evening work to meet deadlines
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.