Supervisor, Cage Operations

Hard Rock International; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa seeks a Supervisor, Cage Operations to oversee cashiering and cage processes on site. The role ensures accurate banking, regulatory compliance, and excellent guest service in a fast-paced casino environment.

You will supervise staff, coordinate schedules, and maintain secure, hazard-free operations while promoting positive relations with guests and team members. This is a full-time on-site position in Tampa, FL.

Qualifications

• High school diploma or GED required with 1–2 years related experience or equivalent combination.
• 1 year cage, banking and/or cashiering experience, and 1 year supervisory experience.
• Ability to add, subtract, multiply and divide by fractions, whole numbers, and decimals.
• Ability to calculate interest, commission, and percentages as it applies to job functions.
• Must have excellent interpersonal and communication skills; proficient with department specific computer programs.

Responsibilities

• Supervise cashiering functions as described in job description.
• Manage cage inventory including Chip Bank, Main Bank, Marker Bank, Vault, Kiosk, Jackpot, and Poker Cage.
• Address customer concerns/complaints within jurisdiction.
• Ensure regulatory requirements are followed.
• Interview, hire, train, schedule, appraise and supervise all assigned personnel.
• Promote positive public and employee relations.
• Maintain a clean, safe, hazard-free work environment.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Communication

Numerical ability

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Computer programs

Job description

## Supervisor, Cage OperationsApplylocations: Seminole Hard Rock Hotel & Casino Tampatime type: Full timeposted on: Posted Todayjob requisition id: R5399Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:**This position is responsible for the direct supervision of cashiering functions.**Essential duties include, but are not limited to:*** Must adhere to the Seminole Tribe's Policies and Procedures* Manages cage inventory to include Chip Bank, Main Bank, Marker Bank, Vault, Kiosk, Jackpot, and Poker Cage* Deals directly with customer concerns/complaints as required within jurisdiction* Ensures all regulatory requirements are followed* Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel* Promotes positive public/employee relations at all times* Maintains a clean, safe, hazard-free work environment within area of responsibility* Performs all other related and compatible duties as assigned**QUALIFICATIONS*** High school diploma or GED required as well as one (1) to two (2) years of related experience or an equivalent combination of education and experience* Must also have one (1) year of cage, banking and/or cashiering experience, and one (1) year of supervisory experience* Ability to add, subtract, multiply and divide by fractions, whole numbers, and decimals* Ability to calculate interest, commission, and percentages as it applies to job functions.* Must have excellent interpersonal skills to effectively work with staff as well as patrons. Required to become proficient with department specific computer programs* Must also have strong communication and interpersonal skills**Work Environment:*** Duties and responsibilities are typically performed in the back of house of the casino, which can be fast-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move a minimum of 40 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.**Native American Preference Policy:**The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.**Employment Process:**Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:* Credit Check* Criminal Background Check* Drug Screen***Disclaimer*** While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). *The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.*