Supervisor, Cage-Ex

Presque Isle Downs, Inc.; Henderson (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading gaming establishment in Henderson, Kentucky seeks a Cage Supervisor to oversee the cage team, ensuring exceptional customer service and accurate cash handling. The ideal candidate will direct and train personnel, maintain a professional work environment, and possess at least two years' experience in a supervisory capacity. Candidates must be proficient in Microsoft Office and have a strong knowledge of cash handling procedures. Flexibility in scheduling and adherence to safety regulations are essential.

Qualifications

• Must have at least two years of experience in cash handling and supervisory abilities.
• Must have relevant work experience in a cage cashier capacity.
• Ability to operate standard office equipment and maintain accurate reports.

Responsibilities

• Oversee cage team members and support the Cage Manager.
• Ensure adherence to policies, safety regulations, and customer service excellence.
• Direct, train, and assign tasks to cage personnel.

Skills

Customer service excellence

Cash handling experience

Strong communication skills

Team player

Problem-solving skills

Education

High School diploma or GED Certification

2 years of supervisory experience

Tools

Microsoft Office

Counting equipment

Job description

The Cage Supervisor is responsible for oversight of cage team members and support of the Cage manager and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to all administrative policies (Ellis Park Policy & Procedure Manual and departmental procedures), safety rules and health regulations.
• Direct, train, monitor, and assign tasks to cage personnel.
• Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel.
• Work odd or unusual hours including weekends, holidays, and overtime
• Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest.
• Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: ensure proper customer transactions by verifying large amounts of money exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate.
  Adhere to Title 31 procedures.
• Ensure excellent customer and employee service and arbitrates disputes professionally
• Maintain a flexible schedule to open and close cage as necessary.
• Exercise basic knowledge in management, human resources and budgeting.
• Maintain knowledge of all paper flow with all departments.
• Maintain knowledge of all ATM, and Kiosk drops.
• Assist with Drop/Soft count and Mutuels to ensure that all departmental procedures are adhere to.
• Maintain strong knowledge with money handling, counting, and complex mathematical skills.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

REQUIRED SKILLS AND ABILITIES

Computer Equipment, Software, Machinery:

• Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.).
• Experience with SuccessFactors.
• Experience operating counting equipment (money sorters/counters, 10 key calculators).
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Ability to type, prepare and maintain office reports and records.

Essential Physical Requirements:

• The job requires the ability to bend over, crawl, crouch/stoop, hear, kneel, reach overhear, stand, talk, turn/twist, walk, see and repetitively use hands 51-100% if the time, and the ability to balance/climb 25-50% of the time.
• Requires employee to hear, sit, talk, and repetitively use hands the majority of the time.
• Requires employee to occasionally stand and walk.
• Requires employee occasionally push/pull, carry, lift, and slide/transfer 1-30 lbs.
• Requires the ability to solve problems, organize, interpret data, read and write the majority of the time.
• The job requires the ability to make decisions and plan 25-50% of the time.

EDUCATION AND EXPERIENCE

Education & Experience

• High School diploma or GED Certification preferred.
• Must have two (2) years of experience in demonstrating supervisory abilities involving cash handling.
• Must have relevant work experience in cash handling or cage cashier capacity.

Licensing & Certification:

• Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.