Supervisor, Café Retail Dining (Full-Time) - Day Shift

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Supervisor for Cafe Retail Dining at the Second Street Cafe. You will supervise staff, manage schedules, train team members, and drive food quality, presentation, and customer satisfaction across campus.

Responsibilities include cash handling, order placement, and ensuring compliance with health and safety standards. This role supports the hospital dining program with a focus on service excellence.

Qualifications

• Associate degree in food management or equivalent, or high school diploma/GED with Certified Dietary Manager credential or 10 years practical food service experience.
• Proficiency in computer skills.
• 5 years practical food service experience in hospital, retail, or similar environment.

Responsibilities

• Supervises all staff, including scheduling, training, delegating and evaluating.
• Maintains daily assignment schedule and reassigns staff as necessary.
• Reports mechanical deficiencies to management and places work orders.
• Ensures food presentation, portioning, taste, dietary compliance and consistency.
• Maintains sanitation standards per health code and logs temperatures of equipment.
• Leads daily meetings to inform staff of all department activities on campus.
• Orders retail supplies and baked goods through the food buyer.
• Prepares daily cash flow sheets and records cash receipts.
• Ensures adherence to presentation and portion control procedures.
• Aligns with Medical Center Organizational & Managerial Competencies.

Skills

Staff supervision

Scheduling

Training

Customer relations

Education

Associate degree in food management

High school diploma or GED

Tools

Computer skills

Cash handling

Job description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Sup, Cafe Retail Dining is responsible for the management of the Second Street Cafe, including customer relations, supervision and staff development of all personnel, and, in collaboration with other NFM managers, contributes to the implementation of patient menu/service improvements. This position will keep track of new trends and upgrades, implement new ideas, stay on the cutting edge in presentation, quality, and service, and monitor excellence standards in all outlets. Ensures a profit in operations.

A day in the life of a Supervisor, Cafe Retail Dining at Hackensack Meridian Health includes

• Supervises all staff, including scheduling, training, delegating and evaluating.
• Maintains daily assignment schedule and reassigns staff as necessary, according to ability and training; ensures fair work distribution.
• Reports mechanical deficiencies to management and places work orders.
• Ensures that the food has the proper presentation, portioning, taste, dietary compliance and consistency.
• Maintains standards of quality and sanitation per applicable health code. Keeps a log of the temperatures of freezers, refrigerators and dishwashing machines to ensure food safety.
• Holds daily communication meetings to keep the staff well informed al all activities important to our department within the campus.
• Orders all retail supplies and baked goods through the food buyer as per standard procedure.
• Prepares daily cash flow sheets, and maintains records of cash receipts and cash drawer pulls.
• Assures that all personnel follow established procedures for presentation and portion control.
• Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies.

Education, Knowledge, Skills and Abilities Required

• Associate degree in food management or equivalent, or High School diploma, general equivalency diploma (GED), and/or GED equivalent programs with Certified Dietary Manager credential and other job-related education, or 10 years practical food service experience.
• Proficiency in computer skills.
• 5 years practical food service experience from a hospital, retail sales or similar environment.

Education, Knowledge, Skills and Abilities Preferred

• Bachelor's degree in food management or equivalent strongly preferred.
• 5 years supervisory experience in an upscale food retail environment.

Licenses and Certifications Required

• Food Safety and Sanitation Certification or ServSafe Certification or ServSafe Food Handler.

Contacts

• Regular contact with Medical Center personnel, patients, visitors, and vendors.

Working Conditions

• Lifts a minimum of 30 lbs, pushes a minimum of 50 lbs, and stands a minimum of 10 hours a day.

Minimum rate of $56,430.40 Annually

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to

Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.

Experience Years of relevant work experience.

Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Skills Demonstrated proficiency in relevant skills and competencies.

Geographic Location Cost of living and market rates for the specific location.

Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.