Supervisor - Operations Control

United Airlines; Chicago (IL); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Flight privileges

Medical benefits

401(k)

Job summary

United Airlines seeks a Supervisor - Operations Control to oversee daily schedule integrity and flight process activities across a hub zone of 10-20 gates. The role combines planning oversight with hands-on problem solving to maintain gate and ramp efficiency.

Ideal candidates will have 2+ years in operations, strong strategic thinking, and excellent collaboration across teams. A bachelor’s degree is preferred; United emphasizes safety, reliability, and communication with all stakeholders.

Qualifications

• Must have an Associate degree or 2 years of relevant work experience.
• 2+ years of operational experience.
• Proven track record for decisive action backed by strategic planning and analytical thinking.
• Ability to collaborate with teams across the organization.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Monitor flight activities within the assigned zone for exceptions and resolve operational challenges.
• Maintain situational awareness of events impacting gating and parking plans; adjust as needed.
• Provide proactive communication and updates with stakeholders and external agencies.
• Ensure accurate flight following information and contribute to station safety culture.
• Document notable issues with operational performance as required.

Skills

Operational experience

Decisive action

Analytical thinking

Strategic planning

Team collaboration

Leadership

Communication skills

Education

Associate degree

Bachelor's degree

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

The Supervisor - Operations Control serves as the primary management control oversight of daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United's core4 principles are upheld. Supervisor Operations Control must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a zone of approximately 10-20 gates).

• Monitor flight activities within zone (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges.
• Maintain thorough situational awareness about any events that may impact gating and parking plans. Make tactical decisions as needed and escape significant operational challenges.
• Provide consistent, ongoing, and pro-active communication and operational updates with all stakeholders and external agencies supporting the operation.
• Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained. Responsible for supporting the station safety culture through strategic communication and engagement.
• Document notable issues with operational performance as required.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Associate degree or 2 years of relevant work experience
• 2+ years of operational experience
• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Ability to work in harmony with other team members across the organization to create a collaborative work environment
• Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• 1+ years of leadership experience with projects
• Excellent written and oral communication skills
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]