Supervisor, Business Services (NextGear Capital)

CAI Cox Automotive Corp Svcs., LLC; Indianapolis (IN); On-site; USD 56,000 - 83,000; Full time

Job summary

Cox Automotive in Indianapolis, IN seeks a Supervisor, Business Services Management to lead a focused operations team in the Titles & Records workflow. You will oversee daily admin tasks, coach staff, monitor metrics, and collaborate with other departments to ensure timely and accurate service for dealers and partners.

The role requires solid supervisory experience, strong organizational and communication skills, and proficiency with MS Office.

Qualifications

• 4 years of relevant experience in related field, BA/BS and 4+ years’ experience, MA/MS and 2 years’ experience, or Ph.D and up to 1 year experience.
• Ability to work under limited supervision, exercising judgement on advanced and complex issues.
• Extensive TMS/NGen/Discover/Perceive/Salesforce knowledge preferred but not required.
• Ability to communicate at all socioeconomic levels (team members and clients) for maximum outcomes.
• Must have strong organizational skills and be very detail oriented.
• Effective communication skills and strong customer service attitude is required.
• Must be proficient in Microsoft Office Suite.
• Must be or be willing to become an Indiana Notary.

Responsibilities

• Research and resolve issues brought to the Supervisor by team members working TMS queues, Perceive, ServiceNOW tickets, or any other source.
• Review and coach Business Service Specialists on outgoing communication, including calls, emails, and ticket responses, made to internal clients and external clients.
• Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, policy compliance, and maximizing team productivity.
• Maintain and update departmental process and procedure documentation.
• Create and maintain departmental training documentation.
• Train and schedule training for newly hired or existing team members.
• Work to improve performance of Business Service Specialists by cross-training and updated training in existing assignments.
• Lead daily team meetings to keep the department on target with expectations and goals.
• Work closely with peer Supervisors for vault, mail room, and title process issues and operations.
• Stay up to date with and coach on relevant US Federal, State, and Territory title information.
• Review department metric and workflow reports daily, weekly, and monthly to determine potential issues and report to Director with solutions.
• Plan, monitor, and evaluate job performance and conduct performance evaluations for Business Service Specialists.
• Write and present coaching reports, both positive and disciplinary, for staff.
• Work with Director to troubleshoot and enhance TMS and Perceive systems.
• Additional assigned tasks and special projects as requested by the Director.

Skills

Effective communication

Microsoft Office

Notary

Education

Bachelor's degree (BA/BS) or higher

MA/MS with 2 years experience

PhD and up to 1 year experience

Tools

TMS

NGen

Discover

Perceive

Salesforce

Job description

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Supervisor, Business Services Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The schedule for this position is Monday through Friday from 10AM to 7PM.

Key Responsibilities

• Research and resolve issues brought to the Supervisor by team members working TMS queues, Perceive, ServiceNOW tickets, or any other source.
• Review and coach Business Service Specialists on outgoing communication, including calls, emails, and ticket responses, made to internal clients (other NextGear departments, Cox business units) and external clients (dealers, auction partners, etc).
• Manage daily administrative operations of the department including establishing work priorities, scheduling workforce, administering attendance policies, policy compliance, and maximizing team productivity.
• Maintain and update departmental process and procedure documentation.
• Create and maintain departmental training documentation.
• Train and schedule training for newly hired or existing team members.
• Work to improve performance of Business Service Specialists by continued cross-training and updated training in existing assignments, including providing job-shadowing opportunities with other NextGear departments.
• Lead daily team meetings to keep the department on target with expectations and goals.
• Work closely with peer Supervisors for vault, mail room, and title process issues and operations.
• Stay up to date with and coach Business Service Specialists on relevant US Federal, State, and Territory title information (including brands and non-standard forms).
• Review department metric and workflow reports daily, weekly, and monthly to determine potential issues, reporting such issues to the Director of Titles & Records with solutions.
• Plan, monitor, and evaluate job performance and conduct performance evaluations for Business Service Specialists.
• Write and present coaching reports, both positive and disciplinary, for Business Service Specialists.
• Work with Director of Titles & Records to continually troubleshoot and enhance TMS and Perceive systems.
• Additional assigned tasks and special projects as requested by the Director of Titles & Records.

Minimum Qualifications

• 4 years of relevant experience in related field, BA/BS and 4+ years’ experience, MA/MS and 2 years’ experience, or Ph.D and up to 1 year experience.
• Ability to work under limited supervision, exercising judgement on advanced and complex issues.
• Extensive TMS/NGen/Discover/Perceive/Salesforce knowledge preferred but not required.
• Ability to communicate at all socioeconomic levels (team members and clients) for maximum outcomes.
• Must have strong organizational skills and be very detail oriented.
• Effective communication skills and strong customer service attitude is required.
• Must be proficient in Microsoft Office Suite.
• Must be or be willing to become an Indiana Notary.

Preferred Skills

• Experience in leading and/or mentoring and developing others.
• Experience in title services.
• Previous supervisory experience is preferred, and previous vehicle title handling is beneficial for the position.
• Ability to recognize title brands and other relevant notations related to titles is preferred.

Physical Demands

• Sitting and standing for extended periods of time.
• Bending and light lifting 10 lbs. or less required.
• Extensive detail handwritten and computer work.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.