Supervisor Billing

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Penn Medicine is seeking a Billing Supervisor to oversee the daily operations of the hospital billing office, ensuring accurate billing, timely payment collection, and effective denial management. This leadership role requires strong collaboration with departments and practice staff to support revenue cycle goals.

Ideal candidates have a Bachelor’s degree in business, accounting, or healthcare and 3+ years of supervisory experience in hospital billing, or a HS diploma with 7+ years of revenue

Qualifications

• Requires Bachelor's degree in business, accounting, or healthcare and 3+ years supervisory or managerial experience in hospital/physician billing; or HS diploma with 7+ years billing/revenue cycle experience.
• Experience in revenue cycle workflow and third-party reimbursement guidelines.
• Strong analytical and organizational skills; ability to monitor KPI data.

Responsibilities

• Oversee daily billing office operations to ensure timely and accurate charges and denials resolution.
• Lead staff across Data Entry, Charge Capture, Cash Posting, Follow-Up, and Customer Service.
• Develop policies to maximize reimbursement while ensuring compliance with third-party guidelines.
• Monitor KPI metrics and supervise staff performance, training, and evaluations.

Skills

EHR systems

ICD-10/CPT/HCPCS knowledge

Microsoft Excel

Microsoft Word

PowerPoint

Communication skills

Leadership abilities

Education

Bachelor's degree in business, accounting, or healthcare

Tools

None

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Location

Hospital of the University of Pennsylvania- 3400 Spruce St

Department

OTO Admin

Hours

Fulltime, Monday, Friday, 7:00am - 3:30pm with flexibility, Hybrid

Summary: he Supervisor of Billing reports to the Revenue Cycle Director/ Manager and is generally responsible for maintaining a high quality of service while ensuring timely payment for services provided. This role oversees and manages the daily operation of the billing office to ensure all charges are processed, billed accurately, and any denials or edits are resolved and followed-up on in a timely manner. The role is responsible to work with individual departments and practice staff to support the goals and protocols of revenue cycle workflow or revenue affecting tasks. The individual must be able to process large quantities of data to monitor Key Performance Indicators (KPI) and research any and all barriers to successful revenue cycle management.

• Establishes and monitors auditing and clinical billing office policies and procedures to ensure maximization of revenue for department.
• Successful distribution of work among staff members to drive work allocation and productivity management,
• Ensures timely activity on accounts receivable to generate the highest possible revenue in a compliant manner.
• Directs staff of Data Entry, Charge Capture, Cash Posting, Commercial and Government Follow-Up, and Customer Service departments,
• Plans, coordinates, and implements staff training and performance evaluation processes.
• Manages staff; interviews, hires, assigns and directs work, appraises staff performance with rewards and discipline, addresses complaints and resolves issues that may arise, and acts as a mentor for department staff,
• Keeps current on reimbursement and billing issues as well as implementing the changes in the business office’s current practices.
• Analyzes, recommends, and implements policies and procedures as needed to maximize reimbursement for all services rendered in compliance with established third-party guidelines.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

• Bachelor's degree in business, accounting, or healthcare AND 3+ years supervisory or managerial experience and previous exposure to hospital or physician billing (required
• OR High School Diploma/GED and 7+ years billing/revenue cycle experience

• Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes
• Basic skill level in Microsoft PowerPoint X Knowledge of clinical billing and collection
• Thorough understanding of healthcare reimbursement and denial management processes
• Strong written and verbal interpersonal skills
• Leadership abilities along with communication, analytical, and organizational skills (preferred)
• Intermediate level skill in Microsoft Excel and Microsoft Word (preferred)
• Ability to develop and implement policies and procedures (preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.