Correspondence Clerk, Patient Accounting

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Penn Medicine in Bala Cynwyd, PA, offers a hybrid billing role focused on patient accounting. You will handle billing inquiries, update SMS/EPIC records, gather insurance information, and ensure accurate balances for patients and insurers.

The position emphasizes confidentiality and timely responses to billing issues, with prior billing experience and Epic/SMS familiarity preferred for successful performance.

Qualifications

• 1+ years of office experience required.
• Billing experience preferred.
• Knowledge of computerized medical billing systems preferred.
• Knowledge of accounts receivable follow-up or patient account resolution preferred.
• Must attend and pass SMS and Epic modules within the required time.

Responsibilities

• Answer and respond to all billing queries to accommodate the diverse needs of UPHS patients/customers in a timely and courteous manner.
• Answer and respond to SMS/TRAC workstation requests.
• Maintains current work knowledge of established work procedure to ensure accurate handling of all billing issues.
• Ensure patients/customers confidentiality and respect.
• Process and respond to all correspondence and telephone billing related issues in a timely and effective manner.
• Effectively update patient/insurance information on SMS/EPIC system to ensure and maximize third party reimbursements.

Skills

Customer service

Time management

Attention to detail

Confidentiality

Education

High school diploma or GED

Tools

SMS/EPIC system

SMS/TRAC workstation

Billing software

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: Patient Accounting

Location: Bala Cynwyd, PA/hybrid

Summary

• Responsible for processing and responding to all correspondence and telephone billing related issues in a timely and effective manner.
• Gathers patient /insurance information.
• Reviews and investigates all documentation for completeness.
• Updates patient/insurance information on SMS/EPIC system.
• Reconciles account balances to insure receipt of accurate insurance and patient copay and or deductibles.

Responsibilities

• Answer and respond to all billing queries to accommodate the diverse needs of UPHS patients/customers in a timely and courteous manner.
• Answer and respond to SMS/TRAC workstation requests.
• Maintains current work knowledge of established work procedure to ensure accurate handling of all billing issues.
• Ensure patients/customers confidentiality and respect.
• Process and respond to all correspondence and telephone billing related issues in a timely and effective manner.
• Effectively update patient/insurance information on SMS/EPIC system to ensure and maximize third party reimbursements. Perform account balance reconciliation for accurate insurance balances and patient copay and or deductibles.
• Research/retrieve insurance explanation of benefits (EOB) and/or cash receipts to verify payments and patient copay and or deductibles.
• Research and respond to billing issues (e.g. charge disputes, insurance verification, bill requests, coordination of benefits) in a timely and efficient manner for customer satisfaction.
• Communicate with other entities to ensure appropriate handling of all billing disputes.
• Documents follow-up activities in SMS in a clear, concise manner to ensure understanding.
• Adhere to the policies/procedures in accordance to established work rules.
• Maintain accurate file copies and ensures appropriate documents/information are forwarded to the respective entities.
• Demonstrates time management effectively.
• Maintain and provide accurate daily inventory.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Credentials

• Must attend and pass all SMS and Epic modules within the required time.

Education/Experience

• High school diploma or GED is required.
• 1+ years of office experience is required.
• Billing experience is preferred.
• Knowledge of computerized medical billing systems is preferred.
• Knowledge of accounts receivable follow-up or patient account resolution is preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.