Supervisor, Behavioral Health

Memorial Health; Springfield (IL); On-site; USD 67,000 - 104,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Paid time off

Job summary

Memorial Health in Illinois is seeking a Supervisor, Behavioral Health to provide frontline leadership and daily supervision for staff within assigned behavioral health programs. You will ensure operations, service delivery, and documentation meet clinical standards, regulatory requirements, and policies.

Under supervision of the Manager and Clinical Director, you will coach staff, oversee workflows, and reinforce accountability, quality, and compliance across the behavioral health continuum.

Qualifications

• Master's degree in healthcare administration, business administration, public health, behavioral health, or related field.
• Licensure as LCPC or LCSW (or equivalent) preferred.
• Experience in behavioral health or social services.

Responsibilities

• Provide day-to-day supervision of frontline staff.
• Manage workflows, schedules, and coverage to ensure service continuity.
• Coach staff and monitor performance.
• Reinforce clinical standards and documentation.
• Support quality and compliance initiatives.
• Coordinate care across teams.

Skills

Leadership

Supervision

Coaching

Communication

Teamwork

Education

Master's degree in healthcare administration

Job description

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary:

The Supervisor, Behavioral Health provides frontline leadership and day-to-day supervision for staff within assigned behavioral health programs at Memorial Health. The Supervisor is responsible for ensuring that daily operations, service delivery, and documentation practices align with established clinical standards, regulatory requirements, and organizational policies. The Supervisor serves as the primary point of support and accountability for staff, reinforcing clinical expectations, supporting professional development, and addressing immediate operational and practice-related issues. Working under the direction of the Manager and in alignment with Clinical Director guidance, the Supervisor plays a critical role in maintaining consistent, high-quality services and supporting smooth daily operations across the behavioral health continuum.

Qualifications:

• Education: Master's degree required in healthcare administration, business administration, public health, behavioral health, social services, or a related field.
• Licensure/Certification/Registry: Licensure as a LCPC, LCSW, or equivalent is preferred CADC certification preferred
• Experience: Experience providing direct services in behavioral health and/or social services
• Prior experience in a lead, charge, or supervisory role preferred
• Experience working in regulated service environments (e.g., CMHC, Medicaid-funded services, accreditation standards)

Other Knowledge/Skills/Abilities:

• Understanding of behavioral health and/or social service services delivery and workflows
• Ability to reinforce clinical, documentation, and regulatory standards in daily practice
• Strong interpersonal, coaching, and communication skills
• Ability to manage day-to-day operations and competing priorities
• Attention to quality, safety, and compliance
• Ability to identify issues and escalation appropriately
• Team-oriented approach and ability to support staff engagement

Responsibilities:

• Daily Supervision & Operational Support Provide direct, day-to-day supervision of frontline staff within assigned programs
• Manage daily workflows, schedules, coverage, and assignments to ensure service continuity
• Address immediate operational issues impacting staff or service delivery
• Escalate complex operational or staffing concerns to the Manager as appropriate
• Colleagues Support, Coaching & Performance Monitoring Support onboarding, orientation, and training of new colleagues
• Provide ongoing coaching, feedback, and guidance to colleagues regarding performance and expectations
• Reinforce accountability related to attendance, productivity, professionalism, and conduct
• Identify performance concerns and collaborate with the Manager on corrective action or development plans
• Clinical & Practice Standards Reinforcement Reinforce adherence to established clinical standards, policies, and procedures
• Support implementation of supervision frameworks and clinical expectations established by Clinical Directors
• Serve as a resource to colleague on routine clinical, documentation, and practice-related questions
• Identify and escalation complex clinical concerns, ethical issues, or scope-of-practice questions
• Quality, Safety & Compliance Support Monitor day-to-day compliance with documentation, service delivery, and practice standards
• Identify and report risks, incidents, or safety concerns in accordance with policy
• Participate in audits, reviews, and quality improvement activities as requested
• Support implementation of corrective actions and quality improvement initiatives at the team level
• Team Coordination & Continuum of Care Support Support coordination of care and effective communication within and across teams
• Reinforce effective handoffs and transitions between programs or levels of service
• Ensure colleagues understand their role within the broader behavioral health continuum
• Promote trauma-informed, recovery-oriented, and culturally responsive practices in daily work

Pay Transparency $32.14 - $49.82 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

• Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.

All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.