SUPERVISOR BACK OFFICE

Tri-City Cardiology Consultants PC; Gilbert (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Immediate Holiday Pay

Annual Movie Night

Years of Service Awards

Reward & Recognition Program

Health, Dental & Vision Coverage (1st)

401(k) retirement plan

Paid Time Off (PTO)

Paid Sick Leave (PSL)

Company Paid Holidays

100% Company Paid Life Insurance

Employee Assistance Program

Job summary

Tri-City Cardiology Consultants PC is seeking a Back Office Supervisor to lead the Medical Assistant team in our North Gilbert clinic. The role ensures efficient back office operations, maintains schedules, and drives patient satisfaction through strong communication and leadership.

The position offers a Monday–Friday, 7:00 a.m. to 4:00 p.m. schedule, with a salary range of $45,000–$55,000 annually. Benefits begin after hire and comprehensive incentives are provided to reward performance.

Qualifications

• High school diploma or GED required.
• Medical Assistant diploma required.
• BLS and ACLS certifications required or to be obtained within 90 days.
• Minimum two years as a medical assistant prefered.

Responsibilities

• Supervises workflow and workload of back office team.
• Maintains staff schedules and adjusts to volume needs.
• Coordinates communication meetings and 1:1s.
• Handles employee performance evaluations and coaching.
• Oversees payroll processing and time-off approvals.
• Shadows staff for skill and service competency.
• Addresses employee complaints and grievances with management.
• Manages inventory, supplies, and equipment maintenance.
• Develops productivity measures for staffing resources.
• Keeps knowledge up-to-date through training and seminars.

Skills

Staff supervision

Communication skills

Scheduling

Customer service

Problem solving

Education

High school diploma or GED

Medical Assistant diploma

Current BLS certification

Current ACLS certification

Two years of medical assistant experience

Tools

Payroll processing

Inventory management

Job description

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years.We are searching for a Back Office Supervisor to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!Position Location: North Gilbert (Country Club and Baseline)Schedule: Monday - Friday 7:00 a.m. - 4:00 p.m. Full Time SalariedPay: $45,000 to $55,000 annuallyTCC PERKS!!!Immediate Holiday PayAnnual Movie Night – invite your family too!Years of Service AwardsReward & Recognition Program!Benefits begin first of the month following hirePOSITION SUMMARYThis position supervises the back office Medical Assistant team members by leading, planning and organizing the daily to monthly functions of the team. This position works collaboratively with their direct Manager, other Managers and Supervisors, Staff, Physicians, Advanced Practice Providers and Human Resources to ensure back office operations run smoothly for optimum and efficient patient care. The key to this position is ensuring employee, physician, and patient satisfaction through ongoing open communication.SUPERVISORY ESSENTIAL FUNCTIONS:1. Supervises the workflow and workload of the team to ensure efficiency. Maintains staff schedules and adjusts schedules according to the volume needs of the department.2. Coordinates employee communication meetings to include stand-up meetings and rounding. Coordinates and documents 1:1 meetings with staff members and departmental staff meetings.3. Responsible for employee performance initiatives to include 30 day, 90 day, and annual evaluations. Provides input on employee discipline, coaching and improvement plans with the manager. Works with employees to correct deficiencies in performance or tasks. Oversees/monitors training for new and existing employees. Handles employee complaints and grievances in collaboration with direct managers.4. Reviews payroll weekly and ensures accuracy. Submits payroll on a biweekly basis. Tracks absenteeism and approves time off.5. Shadows staff annually for skill competency. Shadows staff for service competency. Sets example by utilizing AIDET and customer service standards.6. Responds to all urgent and emergent events.7. Collaborates with Manager in achieving patient, employee and physician satisfaction initiatives. Collaborates with Manager on the development of new policies and procedures. Assists Manager with interviewing for open positions.8. Performs inventory control, orders supplies, oversees proper use of equipment and reports any facility issues to the Manager. May be responsible for maintaining preventative maintenance schedules for equipment, addressing equipment needs, and scheduling equipment repairs as needed.9. Develops productivity measures and reports to achieve maximum proficiency and efficiency of staffing resources.10. Continues to further knowledge base through self-learning, seminars, in-service trainings, etc.DEPARTMENT SPECIFIC ESSENTIAL FUNCTIONS:Performs the essential functions of the Basic Medical Assistant when needed.Manage the Back Office flow for timely clinic.Rounds on patient exam rooms as necessary to keep patients informed of clinic flow.Understands and is able to teach proper EKG placement.MINIMUM QUALIFICATIONSEducation/Experience/Licenses/CertificationsHigh school diploma or GED required.Medical Assistant diploma required.Current BLS certification (must be obtained within 90 days if not current).Current ACLS certification (must be obtained within 90 days if not current).Two years of experience as medical assistant.PREFERRED QUALIFICATIONSMedical Assistant Certification preferredAssociate’s degree preferredTwo years of supervisory experience preferredCardiology medical experience preferredEligibilityAll employees must be able to provide proof of their identity and their right to work in the United States.In addition to fostering a positive work environment with internal career growth opportunities for our employees, we offer a generous comprehensive Total Rewards Package that includes:Competitive wagesMonday-Friday work schedulesHealth, Dental & Vision Coverage (1st of the month following date of hire)*401(k) retirement plan*Paid Time Off (PTO)*Paid Sick Leave (PSL)7 Company Paid Holidays*100% Company Paid Life Insurance*Supplemental Insurance*Employee Assistance Program*Available for full-time, regular employees of Tri-City Cardiology after meeting certain eligibility requirementsTri-City Cardiology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or veteran status or any other characteristic protected by applicable federal, state, or local law. It is our intention that all qualified applicants be given equal employment opportunity and that selection decisions be based on job-related factors.For more information about career opportunities with Tri-City Cardiology, please visit our website: www.tricitycardiology.comAbout Tri-City CardiologyAt Tri-City Cardiology, patient satisfaction is a top priority. Our team of physicians and staff are dedicated to providing high quality care and outstanding patient service so that every encounter is a positive experience! To maintain the highest degree of patient confidence, the practice relies on the Press Ganey system for scoring patient satisfaction.Each of our board-certified physicians are dedicated to bringing only the best cardiovascular care to their patients based on clinical guidelines established by their specialty boards and fellowship programs. Each one is a leader in his or her field of specialty, many earning the distinction of Top Doctor recognition by Phoenix Magazine since the practice was established in 1979. As graduates from some of the nations leading medical schools and fellowship programs, the Tri-City Cardiology team of physicians enjoys a national reputation for excellence and achievement.Tri-City Cardiology has a vision to be among the best providers of cardiovascular care in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.Consistent with our vision, we constantly strive to improve our employee satisfaction. Tri-City Cardiology has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make Tri-City Cardiology the best place to work.