Supervisor - Analyst and DevOps

Koch Business Solutions, LP; Wichita (KS); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending and health savings accounts

Paid vacation/time off

Educational assistance

Job summary

Koch Business Solutions, LP in Wichita, KS is seeking an IT Employee Services supervisor to lead a team focused on delivering excellent IT services. The role emphasizes coaching, team development, and fostering a collaborative environment.

The ideal candidate will possess strong supervisory skills, an IT background, and the ability to improve processes. Benefits include a comprehensive health plan and other essential resources for employee well-being.

Qualifications

• Experience supervising a group or organization.
• Strong economic, analytical, and critical thinking skills.
• Demonstrated ability to challenge processes and drive transformation.

Responsibilities

• Lead and motivate a team of DevOps Engineers and Collaboration Technology Analysts.
• Develop customer relationships and handle escalations.
• Collaborate with stakeholders to align strategies.

Skills

Supervising a group

Coaching and developing employees

Analytical skills

Interpersonal skills

Critical thinking

Organizational skills

Education

Bachelor's degree in IT discipline

Job description

Your Job

The Koch Technology IT Employee Services supervisor is responsible for leading, organizing, and motivating a team of DevOps Engineers and Collaboration Technology Analysts to achieve a high level of performance and quality of delivering IT services and supporting IT products. This person will focus on coaching and development of individual contributors, advancing our culture, collaborating to share and acquire knowledge to drive excellence, and managing the overall DevOps product.

Location: This role requires an on-site presence in our Wichita, KS office.

This role is not eligible for VISA sponsorship.

What You Will Do

• Investing time in knowing your team & providing regular feedback and coaching to help them develop and achieve their full potential.
• Fostering a collaborative environment that is advancing innovation, optimization, and automation efforts to support strategic initiatives and growth.
• Collaborating with stakeholders to align vision, strategies and initiatives.
• Developing and maintaining strong customer relationships across business groups, handling and resolving customer escalations in a timely manner.
• Motivating the organization while understanding, developing, applying, and coaching employees on Koch's culture framework.
• Developing, implementing, reviewing, and monitoring group and individual performance to ensure the team is addressing consumer issues and meeting service level commitments, delivering excellence in quality service/support.
• Progressing the culture within the team by planning initiatives and driving actions for process adherence to support operations and change management.
• Maintaining measures that matter to IT Employee Services and our business partners to improve business strategies and priorities proactively through strong partnerships.
• Engaging in strategic planning and thought leadership to drive the growth and development of the team and its operations. Promoting and using best practices and sharing their knowledge and experiences with others in the IT organization.

Who You Are (Basic Qualifications)

• Experience supervising a group or organization.
• Experience in coaching and developing employees.
• Strong economic, analytical, critical thinking, and organizational skills.
• Demonstrate strong interpersonal skills including mentoring, coaching, collaborating, and team building.
• Experience establishing partnerships across teams and influencing management, peers, and employees in an inclusive style to leverage their abilities and knowledge.
• Ability to challenge the status quo and be able to drive transformation; be willing to respectfully challenge processes or practices that are inefficient or can be improved.

What Will Put You Ahead

• Bachelor's degree in an IT discipline.
• Experience in relevant IT technologies.
• Supervisory experience in Collaboration Technology, DevOps or another IT related field.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength—focusing on overall well‑being so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.