Infrastructure Operations Supervisor

Koch Business Solutions, LP; Tulsa (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Koch Engineered Solutions is seeking an Infrastructure Operations Supervisor to lead a team responsible for sustaining reliable, secure, and scalable technology environments. You will partner with IT and business teams to translate technical work into business value and growth.

This hands‑on leadership role focuses on developing people, improving operations, and driving modernization initiatives within a Tulsa, OK office, with Wichita, KS as an alternate location.

Qualifications

• Experience leading, mentoring, or coaching a team or serving as a technical lead.
• Experience troubleshooting complex IT problems across multiple platforms and technologies.
• Experience supporting enterprise technology infrastructure, systems, or operations.

Responsibilities

• Lead, coach, and develop a team responsible for infrastructure operations and support activities.
• Drive a culture focused on safety, operational excellence, customer value, and continuous improvement.
• Ensure the availability, reliability, and performance of enterprise infrastructure services.
• Foster knowledge sharing and capability development across the team.
• Serve as the primary escalation point for complex infrastructure incidents and problems, driving them to resolution and leading root‑cause analysis.
• Prioritize and coordinate team activities to meet business needs and service objectives.
• Partner with business, engineering, and technology stakeholders to identify opportunities for improvement and value creation.
• Support infrastructure lifecycle planning including upgrades, maintenance, capacity planning, and modernization initiatives.
• Establish and monitor operational metrics, service levels, and performance indicators.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Develop and maintain documentation, standards, and operational procedures.

Skills

Team leadership

Troubleshooting IT problems

Enterprise infrastructure experience

Job description

Your Job

Koch Engineered Solutions is seeking an Infrastructure Operations Supervisor to lead a team that keeps critical technology environments reliable, secure, and ready to support business growth. In this role, you'll have the opportunity to develop people, improve how infrastructure services are delivered, and partner across IT and business teams to solve operational challenges that directly impact productivity, innovation, and long‑term value creation.

The Infrastructure Operations Supervisor will be responsible for leading day‑to‑day infrastructure operations, developing talent, improving processes, and ensuring the stability, performance, and scalability of critical technology environments. This role is well‑suited for a hands‑on infrastructure leader who enjoys developing people, improving operations, and connecting technology work to business outcomes.

This position is preferred to work in our Tulsa, OK office. However, open to working in office in Wichita, KS for the right candidate. Visa sponsorship is not available for this role.

Our Team

The Infrastructure Operations team partners with stakeholders across the business to deliver technology solutions and operational support that enable productivity, innovation, and growth. Team members are empowered to challenge the status quo, develop capabilities, and create value through collaboration and continuous improvement.

What You Will Do

• Lead, coach, and develop a team responsible for infrastructure operations and support activities.
• Drive a culture focused on safety, operational excellence, customer value, and continuous improvement.
• Ensure the availability, reliability, and performance of enterprise infrastructure services.
• Foster knowledge sharing and capability development across the team.
• Serve as the primary escalation point for complex infrastructure incidents and problems, driving them to resolution and leading root‑cause analysis.
• Prioritize and coordinate team activities to meet business needs and service objectives.
• Partner with business, engineering, and technology stakeholders to identify opportunities for improvement and value creation.
• Support infrastructure lifecycle planning including upgrades, maintenance, capacity planning, and modernization initiatives.
• Establish and monitor operational metrics, service levels, and performance indicators.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Develop and maintain documentation, standards, and operational procedures.

Who You Are (Basic Qualifications)

• Experience leading, developing, mentoring, or coaching a team, or serving as a technical or team lead
• Experience troubleshooting complex IT problems across multiple platforms and technologies
• Experience supporting enterprise technology infrastructure, systems, or operations.

What Will Put You Ahead

• Experience leading infrastructure operations in a manufacturing, industrial, engineering, or technology‑focused environment.
• Experience with cloud, network, server, storage, cybersecurity, or end‑user computing environments.
• Experience with service management frameworks, operational metrics, and incident management processes.
• Experience with infrastructure modernization, automation, or digital transformation initiatives.
• Experience developing team members and building technical capabilities.
• Experience utilizing GenAI to create work efficiencies.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Koch Engineered Solutions (KES) is a dynamic network of businesses that work together to create an ecosystem of domain expertise to increase operational efficiency, improve safety, reduce waste, and reduce emissions.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.