Supervisor Ambulatory Operations - East - WH Campus

Yale New Haven Health; Westerly (RI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization is seeking a Supervisor for Ambulatory Operations to oversee daily operations at small hospital-based or community-based sites. The role involves managing staff, ensuring compliance, and implementing strategic goals to enhance patient care and operational efficiency.

Qualifications

• Minimum of three years of healthcare supervisory and operations experience.
• Bachelor's degree preferred.

Responsibilities

• Manages administrative activities of ambulatory site.
• Creates strategic operational plans and ensures staff alignment.
• Coordinates onboarding of new clinicians.

Skills

Communication

Multitasking

Knowledge of healthcare industry

Education

High School Diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Practice management software

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Working in collaboration with the Director, Ambulatory Operations, the Supervisor, Ambulatory Operations position strategically leads and monitors the daily operations, optimization efforts, transformational projects, clinic design, space allocation, staffing models and development, performance improvement, business plans, patient experience, clinician relations, care coordination, and other responsibilities for assigned small or micro-sized hospital-based or community-based ambulatory sites. Exemplifies behaviors reflecting Service Excellence and supports the Strategic Dimensions by modeling the Core Success Factors as described in the Performance Review.

EEO/AA/Disability/Veteran

Responsibilities

1. Leadership:

• 1.1 Manages and directs the administrative activities of assigned small/micro size hospital-based or community-based ambulatory site with one or no minor service offerings, and 20 or fewer exam rooms.

Business Strategy and Implementation: Creates and contributes to strategic operational plans, identifies opportunities for innovation, continuously improves ambulatory care delivery models, and ensures the understanding, alignment, and commitment of all staff within span of control.

• 2.1 Collaborates with leadership to design, develop, and implement clinically and fiscally responsible program philosophies, strategic goals, and objectives.

Human Resources Management: Effectively utilizes existing processes to select, align, develop, inspire, motivate, and retain a team of highly skilled professionals.

• 3.1 Coordinates the onboarding process of new clinicians to the practice and all operational aspects of integrating new clinicians into Ambulatory Care. Follows onboarding guidelines to ensure success.

Compliance: Collaborates with Legal, Risk Management, and Compliance departments to guarantee proper activities and safeguards. Ensures practices, procedures, and policies comply with all applicable regulations.

Site Locations: Participates in ambulatory site design and refurbishment, including expansion or consolidation, ensuring compliance with regulatory requirements. Coordinates project timelines and resources across work streams.

Operational & Financial Management: Develops, coordinates, and maintains standardized work policies and procedures to improve operational effectiveness, quality of care, and efficiency to meet organizational goals.

Performs other duties as assigned.

Qualifications

Education: High School Diploma or equivalent required. Bachelor's degree preferred.

Experience: Minimum of three (3) years of healthcare supervisory and operations experience, preferably in an ambulatory setting. YNHHS employees may substitute 3 years of internal experience in a clinical or office setting.

Skills: Excellent written and oral communication skills. Proficient with Microsoft Office (Excel, Word, PowerPoint). Knowledge of healthcare industry desirable. Ability to multitask and handle high-volume activity. Familiarity with practice management software. Ability to interact effectively with all management levels and staff.