Supervisor, Airport Operations

Avelo Airlines; Concord (NC); On-site; USD 60,000 - 95,000; Full time

Job summary

Avelo Airlines is seeking a Supervisor, Airport Operations to oversee daily airport activities and ensure operational excellence. The role includes on-site audits, training delivery, and coordination with service providers and airport partners.

The supervisor will mentor Station Managers, ensure SLA compliance, and communicate updates on schedules, standards, and safety. Travel to multiple airports and shift flexibility are required.

Qualifications

• High School diploma (or equivalent).
• Valid driver's license.
• Ability to work without direct supervision.
• Three (3) years’ experience in Airport Operations preferred.

Responsibilities

• Monitor daily operations at assigned airport locations to drive Operational Excellence.
• Report on daily operational performance metrics.
• Conduct on-site audits and station visits.
• Liaise with Service Providers and Airport Partners.
• Ensure service providers meet SLA and scope of work.
• Mentor and guide Station Managers.
• Communicate updates to airports (schedules, procedures, safety).
• Provide training to Crewmembers and managers.
• Evaluate training effectiveness and maintain records.

Skills

Self-initiative

Organizational skills

Flexible schedule

Communication skills

Education

High School diploma

Valid driver's license

Airport Operations experience

Job description

Description

Job Type
Full-time

Description

Supervisor, Airport Operations

Supervisor is trained as an Airport Operations Trainer/Auditor to assist with those responsibilities when required.

Outcomes and Responsibilities

• Monitors daily operations at assigned airport locations to drive Operational Excellence.
• Reports on daily operational performance metrics.
• Conducts on-site audits and station visits.
• Serves as the liaison to Service Providers and Airport Partners.
• Ensures service provider maintains standards as outlined in the Service Level Agreements (SLA) and the contracted scope of work.
• Mentors and guides Station Managers.
• Communicates with airports regarding company updates including, but not limited to, flight schedules, Standards changes, procedures changes, and safety briefings.
• Provides initial, recurrent, and ongoing training to Crewmembers and managers including new hire orientation, Customer service training, ramp training, and management concepts training.
• Evaluates and measures the effectiveness of training and maintains accurate training records and files for all Airport Operations Crewmembers.
• Performs regulatory and operational compliance audits, ensuring conformity with all Avelo Airlines, FAA, TSA, DOD, DOT and other governmental agency regulations.
• Performs inspections of contractor activities such as GSE repairs, deicing services, and fueling services.

Performance Measures

• Assigned spoke airports maintain performance per company metrics.
• Assigned spoke airports are current on all raining/auditing.
• Assigned spoke airports successfully pass FAA, TSA, DOD, DOT audits.

Responsibility, Authority and Decision-Making Ability

Responsibility and Authority (Approver)

• Customer service exceptions.
• Local operations Standards and procedures.
• Training plans
• Station project planning
• Need for additional training or continued oversight
• Airport Operations compliance with federal or company policy and service level agreements

Decision Participant (Influences)

• Changes to Airport Operations standards and procedures
• Safety and Security reviews
• Service Provider review and selection

Competencies

Functional Competencies

• Self-initiative and ability to work independently with little supervision.
• Excellent organizational skills and time management.
• Must be able to work any day, any shift.

Behavioral Competencies

“Safety always in everything we do, caring for others.”

• Demonstrate the ability to work through complexity to identify root causes of missing supplies and develop effective and simple solutions.
• Tenacious problem solving and continuous improvement mindset.
• Strong written and verbal communication skills.
• Foster and develop teamwork and leadership that embraces our company’s “Purpose, Values and Vision”.

Requirements

Basic Requirements

• Stand, sit, walk for extended periods of time as needed.
• Must be able to lift 50 lbs. for a distance of 10 feet.
• Must be able to work outside in inclement weather.
• Must be able to work shift work, weekends, and holidays.
• Travel to assigned airports - up to 75% away from base

Education / Experience Requirements

• High School diploma (or equivalent)
• Valid driver's license
• Ability to work without direct supervision.
• Three (3) years’ experience in Airport Operations preferred.

May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.)