Supervisor, Air Import

Dsv Air & Sea SAU; Itasca (IL); On-site; USD 67,000 - 83,000; Full time

Job summary

DSV Air & Sea Inc. is seeking an Air Import Supervisor to oversee daily operations of the air import team, ensuring accurate and timely processing in line with customer requirements and company policies.

The role involves supervising coordinators, coordinating shipments, communicating with customers and carriers, and resolving issues while maintaining compliance with regulations. A bachelor's degree in transportation, logistics or related field is preferred, with at least 5 years in air import

Qualifications

• Bachelor's degree in transportation, logistics, international business, or a related field is preferred or equivalent experience.
• Minimum of 5 years of experience in air import operations, with at least 2 years in a supervisory/managerial role.
• Strong knowledge of air import operations, documentation, and regulations.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel, Word, and Outlook).
• Familiarity with TMS and/or ERP systems is preferred.

Responsibilities

• Supervise and coordinate the activities of a team of air import coordinators to ensure smooth and efficient operations.
• Monitor and manage the flow of import shipments to ensure compliance with customer requirements and company policies.
• Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments.
• Resolve issues related to shipments, such as delays, damages, or customs clearance problems.
• Ensure that all documentation is accurate and complete, including air waybills, invoices, and other import documents.
• Provide excellent customer service and ensure customer expectations are met or exceeded.
• Ensure compliance with relevant laws and regulations, including customs regulations, import controls, and hazardous materials regulations.
• Participate in process improvements to increase efficiency and quality of service.

Skills

Strong communication

Problem solving

Attention to detail

Work under pressure

Education

Bachelor's degree in transportation, logistics, international business, or related field

Master's degree in transportation, logistics, international business, or related field (preferred)

Tools

CargoWise

Cargospot

Microsoft Office (Excel, Word, Outlook)

Job description

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At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.com and follow us onLinkedInandFacebook.

Location: USA - Itasca, N Arlington Heights Rd

Division:Air & Sea
Job Posting Title: Supervisor, Air Import
Time Type: Full Time

Summary

The Air Import Supervisor is responsible for overseeing the day-to-day operations of the air import team to ensure that all import shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of air import coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service.

Duties and Responsibilities

• Supervise and coordinate the activities of a team of air import coordinators to ensure smooth and efficient operations
• Monitor and manage the flow of import shipments to ensure compliance with customer requirements and company policies
• Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
• Resolve issues related to shipments, such as delays, damages, or customs clearance problems
• Ensure that all documentation is accurate and complete, including air waybills, commercial invoices, and other import documents
• Provide excellent customer service and ensure that customer expectations are met or exceeded
• Ensure compliance with relevant laws and regulations, including customs regulations, import controls, and hazardous materials regulations
• Participate in the development and implementation of process improvements to increase efficiency and quality of service

Educational background / Work experience

• A bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered.
• A minimum of 5 years of experience in air import operations is required, with at least 2 years of experience in a supervisory or managerial role.
• Strong knowledge of air import operations, documentation, and regulations
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office (Excel, Word, and Outlook)
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• This position is responsible for supervising a team of air import coordinators, including hiring, training, and performance management.

Preferred Qualifications

• A master's degree in transportation, logistics, international business, or a related field
• Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
• Experience in project management or process improvement initiatives
• Familiarity with industry-specific software and tools, such as CargoWise or Cargospot
• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office (Excel, Word, and Outlook) is required.
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $66,528 – $83,160 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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