Supervisor Agency Systems

Horace Mann; Plano (TX); Hybrid; USD 57,500 - 79,100; Full time

Job summary

Horace Mann is hiring a Supervisor, Agency Systems, to lead support for agent-facing technology platforms in Plano, Texas. This role requires 5+ years of experience in agency operations and strong leadership skills to enhance the user experience and drive continuous improvement.

The position fosters collaboration between agents and IT, ensuring technology solutions meet business needs while providing substantial training and support to agents. The role is hybrid, with three days a week in the office.

Qualifications

• 5+ years of experience supporting agent application systems, agency operations, or agent relations.
• Demonstrated leadership and coaching experience.
• Strong understanding of agent-facing technology platforms.

Responsibilities

• Lead, coach, and develop the Agency Systems team.
• Oversee operation and administration of agent application systems.
• Act as primary liaison between Agency Operations and IT.

Skills

Leadership

Technical aptitude

Training expertise

Communication skills

Analytical skills

Education

High School Diploma or GED

Tools

Electronic Application (E-App)

Online Application System (OAS)

NTAREP (Agent Portal)

Job description

Horace Mann is seeking a collaborative and technology-focused Supervisor, Agency Systems to lead the support, administration, and continuous improvement of our agent-facing technology platforms. This role serves as a critical bridge between agents, operations, and Information Technology, ensuring our application systems provide exceptional user experience while supporting business objectives.

The ideal candidate combines leadership skills, technical aptitude, training expertise, and a passion for helping agents leverage technology effectively. This role will oversee Agency Systems staff while serving as a key partner in the evolution of agent technology solutions.

This role is hybrid with 3 days a week in the Plano, TX office.

What You’ll Do

• Lead, coach, and develop the Agency Systems team to ensure exceptional support and service delivery to agents.
• Establish priorities, monitor team performance, and ensure resources are aligned to meet business needs.
• Foster a culture of collaboration, accountability, and continuous improvement.

System Administration & Support

• Oversee the operation and administration of agent application systems, including:
• Electronic Application (E-App)
• Online Application System (OAS)
• NTAREP (Agent Portal)
• Future company-sponsored agent technologies
• Serve as a primary resource for system functionality, troubleshooting, and process guidance.
• Ensure systems support business objectives while delivering a positive agent experience.

Technology Partnership & Process Improvement

• Act as the primary liaison between Agency Operations and Information Technology for system maintenance, enhancements, and strategic improvements.
• Participate in meetings with IT teams to discuss technology updates, system functionality, and future development priorities.
• Support testing, implementation, and adoption of new technology solutions.
• Identify opportunities to improve system efficiency, usability, and agent satisfaction.

Training & Communication

• Create, maintain, and deliver training materials for agency systems and related technologies.
• Develop resources that support successful agent onboarding, training, and ongoing technology adoption.
• Ensure documentation remains current and reflects system updates and enhancements.
• Provide guidance and support for the NTAREP website and related resources.

Reporting & Analytics

• Create, maintain, and analyze reports related to system utilization, performance, and agent engagement.
• Provide insights and recommendations to leadership regarding system improvements and user adoption trends.

Qualifications & Experience

Required

• High School Diploma or GED.
• 5+ years of experience supporting agent application systems, agency operations, or agent relations.
• Demonstrated leadership, coaching, and team development experience.
• Strong understanding of agent-facing technology platforms and business processes.
• Experience working collaboratively with Information Technology teams and business stakeholders.

Preferred

• Experience supporting electronic application platforms, agent portals, or similar insurance technology solutions.
• Experience developing training materials and conducting user training sessions.

Leadership & Relationship Management

• Strong leadership and team development skills.
• Ability to build productive relationships across departments and stakeholder groups.
• Customer-focused mindset with a commitment to supporting agents and business partners.

Technical & Analytical Skills

• Strong aptitude for learning and supporting technology solutions.
• Ability to analyze data and develop meaningful reports.
• Experience troubleshooting system issues and supporting technology implementations.

Communication & Training

• Excellent written and verbal communication skills.
• Ability to explain technical concepts to diverse audiences.
• Strong presentation and training capabilities.

Organization & Execution

• Effective project coordination and prioritization skills.
• Ability to manage multiple initiatives and deadlines simultaneously.
• Strong attention to detail and follow-through.

Additional Information

• Remote work opportunity.
• Normal office environment.
• Ability to lift up to 10 pounds.
• Periodic travel may be required.

Salary

57,500.00 – 79,100.00 annually

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.