Agency Systems Lead — Agent Tech & Training (Hybrid)

Horace Mann; Plano (TX); Hybrid; USD 57,500 - 79,100; Full time

Job summary

Horace Mann is hiring a Supervisor, Agency Systems, to lead support for agent-facing technology platforms in Plano, Texas. This role requires 5+ years of experience in agency operations and strong leadership skills to enhance the user experience and drive continuous improvement.

The position fosters collaboration between agents and IT, ensuring technology solutions meet business needs while providing substantial training and support to agents. The role is hybrid, with three days a week in the office.

Qualifications

• 5+ years of experience supporting agent application systems, agency operations, or agent relations.
• Demonstrated leadership and coaching experience.
• Strong understanding of agent-facing technology platforms.

Responsibilities

• Lead, coach, and develop the Agency Systems team.
• Oversee operation and administration of agent application systems.
• Act as primary liaison between Agency Operations and IT.

Skills

Leadership

Technical aptitude

Training expertise

Communication skills

Analytical skills

Education

High School Diploma or GED

Tools

Electronic Application (E-App)

Online Application System (OAS)

NTAREP (Agent Portal)

Job description

Horace Mann is hiring a Supervisor, Agency Systems, to lead support for agent-facing technology platforms in Plano, Texas. This role requires 5+ years of experience in agency operations and strong leadership skills to enhance the user experience and drive continuous improvement.

The position fosters collaboration between agents and IT, ensuring technology solutions meet business needs while providing substantial training and support to agents. The role is hybrid, with three days a week in the office.