Supervisor (669)

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Alabama; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision offered for Full Time

Flexible Schedules

Online Access to Schedules

Free Meals and Employee Discount

Paired Training and Development

Job summary

ERC Hospitality - Freddy's Frozen Custard and Steakburgers seeks a Supervisor in Trussville - Birmingham, AL. This position is vital for ensuring smooth restaurant operations and fostering a positive work environment through effective team leadership and exceptional guest service.

Ideal candidates will have leadership experience, strong communication skills, and a dedication to maintaining quality standards. The role offers full-time benefits including medical, dental, and opportunities for advancement.

Qualifications

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lift up to 50 pounds.
• Ability to stand for long periods.
• Must pass a background check and training.

Responsibilities

• Supervise the restaurant to ensure standards of hospitality and quality.
• Provide exceptional guest service and lead by example.
• Coach team members and uphold safety standards.
• Support strategies for operations and team retention.

Skills

Leadership experience

Teamwork

Communication skills

Problem-solving

Attention to detail

Job description

Job Location: Trussville - Birmingham, AL 35235

About the Position

The Supervisor position is the first level of management at Freddy’s and plays an important role in ensuring smooth shift operations. Supervisors lead by example, overseeing daily restaurant execution to maintain quality, accuracy, and hospitality standards. This role is focused on coaching and supporting Team Members, fostering a positive work environment, and ensuring that every guest leaves happy. With a balance of hands‑on leadership and team development, Supervisors are responsible for guiding shift efficiency, monitoring food preparation and service, and upholding Freddy’s brand standards and culture.

Essential Duties and Responsibilities

• Supervise the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed.
• Provide exceptional guest service and set the example for team members though a positive attitude, order accuracy and hospitality.
• Preparing and serving exceptional steakburgers, custard, ect.
• Dependable in upholding attendance, policy and procedure with yourself and team members on shift. Always upholding the three pillars of qualify, cleanliness and hospitality.
• Take initiative to provide great guest service by coaching and assisting team members.
• Ensure compliance with food safety, security, quality and cleanliness standards.
• Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, employee relations issues or injuries.
• Work together with your team on training, evaluating, counseling, and motivating team members. Supporting all coworkers with dignity and respect.
• A leadership attitude and willingness to train others on all shifts.
• Support strategies to ensure operations progress, sales growth, and team member retention.
• Other duties as assigned within the scope of the position.

Qualifications

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lead and motivate a team.
• Attention to detail and ability to problem-solve.
• Must be able to lift up to 50 pounds.
• Ability to stand for long periods of time.
• Must have teamwork and communication skills.
• Ability to manage time effectively and prioritize tasks to meet deadlines.
• Must follow all food safety and sanitation expectations.
• Must pass a background check and ERC required training.
• Must be able to pass and maintain ANSI Manager Certification.

Benefits

• Medical, Dental and Vision offered for Full Time!
• Fun and Exciting Environment!
• Cool Uniform Provided!
• Opportunities to Advance and Grow!
• Online Access to Schedules!
• Flexible Schedules!
• Scholarships Available!
• Free Meals and Employee Discount!
• Amazing Team Centered Culture!
• Paid Training and Development!
• Potential Travel Opportunities!

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.