Supervisor - 123

WSS; Phoenix (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health coverage (Life/Medical/Dental/V

Vision coverage

Self-development programs

401k & HSA

Stock purchase options

Employee discount 30-50%

Job summary

WSS, the neighborhood footwear retailer, seeks a Supervisor in Phoenix, AZ. Lead a team, drive sales, and uphold store standards while delivering exceptional service and product knowledge.

You will focus on coaching, KPI monitoring, and creating a welcoming store environment, with growth opportunities within a strong Foot Locker family. Must be able to lift up to 50 lbs and work weekends and holidays.

Qualifications

• High school diploma with 3+ years of retail management experience.
• Strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office, POS, and Time Keeping systems; ability to understand financial reports and analyze problems.
• Proven track record in customer service and team development is essential.
• Self-starters who can identify KPI opportunities and coach their team.
• Flexible hours including weekends/holidays; occasional overnights.
• Ability to work within a 25-mile radius.

Responsibilities

• Lead by example to drive sales and productivity; ensure store standards and product knowledge are applied.
• Track KPIs to assess team and store performance.
• Rally the team and strategize adjustments to meet targets.
• Drive conversion by engaging customers and maintaining a welcoming environment.
• Oversee cash handling and inventory management.
• Assist in training and developing team members.
• Keep store clean and organized on the sales floor, in the parking lot, and back office.
• Must be able to bend, lift up to 50 lbs, and stand 8 hours daily; climb ladders as needed.

Skills

Leadership

Communication

Customer service

MS Office

POS systems

Time keeping systems

Retail management

Education

High school diploma

Tools

MS Office

POS

Time keeping systems

Job description

• Location 5120 Indian School Rd,Phoenix, AZ, 85031,United States
• Base Pay $17.65 - $18.15 / Hour
• Job Category Supervisor , Management
• Employee Type FTSMGR-AZ
• Required Degree High school
• Manage Others Yes

Overview:

As a Supervisor at WSS, your Neighborhood Shoe Store, we're more than just a retail brand we’re committed to fostering entrepreneurship, community engagement, and team development. You will be the expert in product knowledge, guiding your team to deliver exceptional service. By promoting a culture of one-touch resolution, you'll empower your team to address customer needs quickly and effectively, ensuring a seamless and efficient shopping experience. Your leadership will foster a positive store culture, drive performance, and ensure both customers and team members feel valued.

Responsibilities:

• As a Supervi sor, you'll lead by example to drive sales and productivity, ensuring Visual Merchandising & Store Standards and provide product knowledge throughout the store.
• Track and monitor key performance indicators (KPIs) to assess the team & Store performance.
• Rally the Team and Strategize on adjustment necessary to meet target Goals.
• Drive conversion by Zoning the Team to engage with customers, ensuring the team uses effective sales techniques, and maintains a welcoming store environment.
• Oversee operational tasks such as cash handling and inventory management to ensure smooth daily operations and adherence to company policies.
• Assist in training and developing team members, fostering a collaborative and high-performance environment.
• Ensure the store stays clean and organized by working with Team Members to complete tasks on the sales floor, in the parking lot, and the back office.
• The role requires the ability to bend, twist, stoop, kneel, lift up to 50 lbs., and stand or walk for 8 hours daily.
• Employees must climb ladders, maneuver boxes, and communicate effectively in person and on the phone while performing essential tasks.
• Life, Medical, Dental, and Vision Coverage – Individual and Family Plans
• Self-Development Programs and Advancement Opportunities
• 401k Retirement Plan and HSA Contributions
• Stock Purchase Options
• 30%-50% Employee Discount - Friend & Family Events
• Community Engagement Opportunities

Required Experience:

• High school diploma with 3+ years of retail management experience preferred.
• Must have strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
• Proven track record in customer service and team development is essential.
• Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
• Flexibility in working hours, including weekends and holidays & occasional overnights .
• Ability to work within a 25-mile radius.

Summary:

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.