Store Manager - 2

WSS; Santa Ana (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

WSS is seeking a Store Manager to drive sales, lead a team, and uphold high operational and merchandising standards at our Santa Ana store. You will mentor team members to deliver outstanding customer service and achieve company goals.

The role requires a High school diploma and 3+ years of retail management experience, with strong communication and leadership skills. Expect a fast-paced environment with weekend and holiday hours and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required.
• 3+ years retail management experience preferred.
• Strong communication and leadership skills.

Responsibilities

• Drive sales and productivity to meet goals.
• Increase comparable sales and meet sales plans.
• Maintain knowledge of merchandise and train staff on product details.
• Collaborate with management to create in-store opportunities.
• Analyze reports to guide business strategies and KPIs.
• Coach and align team with company policies and customer focus.
• Ensure proper merchandising and inventory communication to teams.
• Lead and motivate staff to greet customers and build loyalty.

Skills

Team Leadership

Retail Management

Customer Service

Merchandising

Education

High school diploma

Job description

• Location 3430 S Bristol Street,Santa Ana, CA, 92704,United States
• Base Pay $24.40 - $26.90 / Hour
• Job Category Retail, Management
• Employee Type FTSMGR-CA
• Required Degree High school
• Manage Others Yes

Contact information

• Phone [phone]

Description

OVER V I EW

The Store Manager is responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing Team Members to the next level. The Store Manager is responsible for ensuring the Company's Core Values and Mission Statement are demonstrated by his or her team. The Store Manager must always follow standard operating policies and procedures and ensures all Team Members are meeting company expectations.

RES P ONS I B L I T I E S

Driving Results

• Responsible for motivating all Team Members to meet assigned sales and productivity goals
• Responsible for increasing comparable sales and meeting sales plan goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Collaborate with management team to develop in-store opportunities to increase sales
• Analyze reports and data to determine the needs of the business and collaborate with the District Manager to set business strategies
• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Ensure store is properly merchandised by communicating inventory needs to the Allocation Team
• Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
• Effectively handle customer issues; continuously improve overall customer satisfaction

Operational Excellence

• Responsible for all inventory; meeting shrink targets and inventory accuracy
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Maintain Team Members schedules to ensure adequate floor coverage and manage payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Maximize expenses and maintain budgets

Developing World Class Teams

• Responsible for recruiting, interviewing, and hiring Team Members that best fit the needs of the store and business
• Responsible for providing and/or coordinating Team Member training, coaching, and counseling and holding team accountable for their performance
• Provide effective, open, and consistent communication on goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program
• Foster an environment of teamwork

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
• Stand or walk at least 8 (eight) hours in each day
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
• Climb a step stool or ladder
• Communicate effectively in person and on the phone

POSITION TYPE AND EXPECTED HOURS OF WORK

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Effective business communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Excellent leadership, organizational and time management skills
• Possess a self-starter attitude
• Exhibit proficiency in computer programs used by WSS including but not limited to: Microsoft Office, Point of Sale systems, and Time Keeping systems
• Ability to understand financial reports
• Ability to analyze problems and provide practical solutions
• Proven track record of delivering extreme customer service
• Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPI’s
• Ability to coach, challenge and develop team to grow professionally and achieve a common goal
• Ability to understand the reasoning behind business policies, practices, and procedures
• Ability to utilize critical thinking in complex situations while maintaining composure
• Available approximately 45 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
• Available to relocate within a 25-mile radius based upon the needs of the business

REQUIRED EDUCATION/ EXPERIENCE

High school diploma: some college preferred

Internal Candidates: Must successfully complete the Manager-In-Training Program

ABOUT WSS:

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family.Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Requirements

Required Experience:

• High school diploma with 3+ years of retail management experience preferred.
• Must have strong communication, leadership, and organizational skills.
• Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
• Proven track record in customer service and team development is essential.
• Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
• Flexibility in working hours, including weekends and holidays & occasional overnights .
• Ability to work within a 25-mile radius.

Summary

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.