Service Team Member - 88

WSS; Las Vegas (NV); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Employee discount 30%-50% - friend & 1

Community engagement opportunities

Job summary

WSS is seeking a Service Team Member in Las Vegas to deliver exceptional customer service, help customers locate products, and maintain a welcoming store environment. You will support sales goals, process transactions, and handle returns while upholding visual merchandising and store standards.

The role requires the ability to engage customers, promote loyalty programs, and assist with stock and planogram updates. Flexibility for weekends and holidays is needed.

Qualifications

• Experience in retail, hospitality or customer service is a plus.
• Must be 18 years or older with a High School diploma or GED.
• Bilingual in Spanish is a plus.
• Self-motivated.
• Able to work flexible hours including weekends, holidays and occasional overnights.

Responsibilities

• Make the customer the priority with a friendly greeting and help them find what they need.
• Resolve customer concerns, handle transactions accurately including cash handling.
• Follow cash drop, POS cleanliness and returns procedures.
• Promote products, loyalty program and assist with stock changes and shipments.
• Assist with store presentations and visual merchandising to keep the store inviting.
• Maintain a clean, safe environment and follow asset protection guidelines.
• Demonstrate company values and contribute to a positive team environment.

Skills

Customer service

Retail experience

Bilingual Spanish

Education

High School diploma

Job description

• Location 4457 W Charleston Blvd,Las Vegas, NV, 89102,United States
• Base Pay $13.25 - $13.25 / Hour
• Job Category Retail, Sales Associate
• Employee Type PT-NV
• Required Degree High school
• Manage Others No

Contact information

• Name Trinity D.
• Phone [phone]
• Email [e-mail]

Description

Overview

As a Service Team Member with WSS, your Neighborhood Shoe Store, you will play a key role in providing exceptional customer service, helping customers find the best products, and creating a welcoming store environment. You’ll contribute to the store’s success by assisting with sales goals, processing transactions, handling returns and maintaining Visual Merchandising & Store Standards. You will be the expert in product knowledge, assisting your team to deliver exceptional service. By promoting a culture of one-touch resolution, you'll be empowered to address customer needs quickly and effectively, ensuring a seamless and efficient shopping experience.

Responsibilities

• Make the customer the priority by providing a friendly greeting, answering questions, taking them through the store experience and helping them find what they need.
• Resolve customer concerns to ensure satisfaction and handle transactions accurately, including cash management and register balancing.
• Following company procedures for cash drops, register cleanliness, and point-of-sale (POS) functions is essential, as well as handling returns professionally.
• Contribute to sales goals by promoting products, offering loyalty program, and assisting with stock management, price changes, and shipment processing.
• Assist with store presentations, including floor changes and visual merchandising, to ensure the store is inviting and well-organized.
• Additionally, you'll maintain a clean, safe environment while following Safety & Asset protection guidelines to minimize shrinkage to keep our Team and products safe and secure.
• Demonstrate and Represent Company Core Values: This includes providing excellent customer service, fostering a positive and inclusive work environment, acting with integrity, and contributing to the success of the team.
• The role requires the ability to bend, twist, stoop, kneel, lift up to 50 lbs., and stand or walk for 8 hours daily.
• Employees must climb ladders, maneuver boxes, and communicate effectively in person and on the phone while performing essential tasks.
• Self-Development Programs and Advancement Opportunities
• 30%-50% Employee Discount - Friend & Family Events
• Community Engagement Opportunities

Requirements

Required Experience

• Previous retail, hospitality, or customer service experience a plus
• Must be 18 years or older with a High School diploma or GED equivalent.
• Bilingual in Spanish is a plus
• Self-motivated.
• Available to work flexible hours, but not limited to weekends, holidays and occasional overnights.

Summary

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.