Day Shift Lead: Crew & Customer Service

Auntie Anne's & Cinnabon; Fort Wayne (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Auntie Anne's in Fort Wayne is seeking a Shift Manager to lead Crew Members in the manager's absence, ensuring daily operations run smoothly during each shift.

The role supports training and performance evaluation, oversees cash handling, inventory, and adherence to safety and SOPs, and coordinates with the Manager on staffing and coverage.

This position suits candidates with supervisory and customer service experience and offers opportunities for growth within the restaurant network.

Qualifications

• 1 year supervisory experience preferred.
• 1 year customer service experience preferred.

Responsibilities

• Perform any or all of the essential duties required of Crew Members (see Crew Member Job Description).
• Direct and coordinate the activities of Crew Members; coordinate breaks.
• In event of call-offs, no-shows, etc., contact Manager or Assistant Manager; as directed, contact and secure replacements.
• Monitor for product quality and adherence to proper operating procedures; correct as needed.
• Monitor customer service and relations; correct as needed.
• Address, respond to, and resolve customer needs, questions, complaints, etc., as required.
• Assure that all opening and/or closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly, etc.) maintenance and cleaning procedures.
• Responsible for store funds during shift. Access safe to issue and replace shift drawers and for change.
• Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies.
• Receive, check in, and supervise storage of all food items and supplies; transmit related paperwork to Manager.
• Assist in the monthly physical inventory.
• If directed by Manager or Assistant Manager, conduct and/or supervise training of new employees.
• If directed by Manager or Assistant Manager, evaluate the performance of Crew Members.
• Comply with all Auntie Anne's policies and procedures, including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right-to-Know, EEO, ADA, et.al.
• Perform all of the essential duties of this position in a safe and effective manner, consistent with the prescribed method and guidelines established by Auntie Anne's, Inc.
• Perform other duties as directed by the Manager or Assistant Manager.

Skills

Supervisory experience

Customer service

Job description

As Shift Managers of Auntie Anne's, you will be the person in charge in the absence of, or as directed by, the Manager or Assistant Manager, for the duration of the assigned shift.

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Experience:

• Supervisory: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

ESSENTIAL DUTIES:

• Perform any or all of the essential duties required of Crew Members (see Crew Member Job Description).
• Direct and coordinate the activities of Crew Members; coordinate breaks.
• In event of call-offs, no-shows, etc., contact Manager or Assistant Manager; as directed, contact and secure replacements.
• Monitor for product quality and adherence to proper operating procedures; correct as needed.
• Monitor customer service and relations; correct as needed.
• Address, respond to, and resolve customer needs, questions, complaints, etc., as required.
• Assure that all opening and/or closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly, etc.) maintenance and cleaning procedures.
• Responsible for store funds during shift. Access safe to issue and replace shift drawers and for change.
• Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies.
• Receive, check in, and supervise storage of all food items and supplies; transmit related paperwork to Manager.
• Assist in the monthly physical inventory.
• If directed by Manager or Assistant Manager, conduct and/or supervise training of new employees.
• If directed by Manager or Assistant Manager, evaluate the performance of Crew Members.
• Comply with all Auntie Anne's policies and procedures, including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right-to-Know, EEO, ADA, et.al.
• Perform all of the essential duties of this position in a safe and effective manner, consistent with the prescribed method and guidelines established by Auntie Anne's, Inc.
• Perform other duties as directed by the Manager or Assistant Manager.

Auntie Anne's got its start in 1988 when Anne Beiler bought a stand in a Pennsylvania farmer's market. After some experimentation, "Auntie" Anne created a masterpiece — the same freshly baked goodness you know and love today.