Supervisor

San Carlos Apache Tribal Gaming; San Carlos (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

San Carlos Apache Tribal Gaming is seeking a Player’s Club Supervisor to oversee daily operations of the Player’s Club and coordinate events within the casino environment.

Under the supervision of the Player’s Club Manager, you will develop promotions, supervise staff, and ensure guest service standards while maintaining compliance with gaming policies. Evening/weekend availability may be required.

Qualifications

• High school diploma or GED plus one year supervisory experience.
• Experience in special events or promotions preferred.
• Must be 21 years of age.
• No felony, theft or stealing convictions.
• Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

Responsibilities

• Develops promotions for the Player’s Club on a continual basis.
• Observes and improves customer service techniques throughout the casino.
• Responsible for recording keeping of all events. Ensures events comply with Gaming Policies.
• Communicates guest service standards to guests.
• Creates an environment that compliments service.
• Develops techniques for reinforcing guest relations.
• Develops ongoing customer service training to Player’s Club staff.
• Greets groups brought in by bussing or marketing as they arrive at the casino and helps them through the Player’s Club environment.
• Verifies payroll hours and makes corrections or changes.
• Verifies department logs and summary logs; assigns job duties.
• Creates staff work schedules.
• Updates department policies and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Skills

Office software

Business English

Customer service

Promotions

Marketing

Excel

Education

High school diploma or GED

Tools

Word

Excel

Access

PowerPoint

Job description

JOB DESCRIPTION

POSITION INFORMATION

POSITION TITLE: Player’s Club Supervisor CLASSIFICATION: Non-Exempt

DEPARTMENT: Marketing SUPERVISOR: Player’s Club Manager

SALARY: DOE Revision Date: 09/10/2015

POSITION SUMMARY

Under direct supervision of the Player’s Club Manager, supervises the Player’s Club operations including creating and coordinating events.

ESSENTIAL DUTIES & RESPONSIBLITIES

The list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Develops promotions for the Player’s Club on a continual basis.
• Observes and improves customer service techniques throughout the casino.
• Responsible for recording keeping of all events. Ensures events comply with Gaming Policies.
• Communicates guest service standards to guests.
• Creates an environment that compliments service.
• Develops techniques for reinforcing guest relations.
• Develops ongoing customer service training to Player’s Club staff.
• Greets groups brought in by bussing or marketing as they arrive at the casino and helps them through the Player’s Club environment.
• Verifies payroll hours and makes corrections or changes.
• Verifies department logs and summary logs; assigns job duties.
• Creates staff work schedules.
• Updates department policies and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

MINIMUM QUALIFICATIONS

High school diploma or GED plus one year supervisory experience. Experience in special events or promotions preferred. Must be 21 years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

KNOWLEDGE, ABILITIES, SKILLS, AND CERTIFICATIONS

• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of principles and practices of public relations, promotions, and marketing in a customer service oriented environment.
• Knowledge of computer utilization in marketing/business operations.
• Ability to write reports and business correspondence.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to apply basic mathematical skills.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

Work is generally performed in an office and Casino setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.