Assistant Store Manager

Ace Hardware; Mount Vernon (WA); On-site; USD 30,000 - 33,000; Full time

Job summary

Ace Hardware in Mount Vernon, WA is seeking an Assistant Store Manager earning $22-24 per hour to oversee day-to-day store operations in the absence of the General Manager. You will help hire, train, and develop staff, drive sales and profitability while controlling expenses, ensure proper stocking and merchandising, and deliver excellent customer service.

This role requires at least 1 year of leadership experience in retail, strong communication and organizational skills, and a willingness to

Qualifications

• High School Diploma or GED; Bachelor's degree preferred.
• Minimum of 1 year of leadership experience in a retail or customer service setting.

Responsibilities

• Assist in hiring, training and developing store staff with goals for growth and success in their positions.
• Coordinate supervision of staff to meet sales targets and follow procedures.
• Delegate workload to meet merchandising and visual presentation standards.
• Participate in associate evaluations and provide feedback for growth.
• Complete merchandising updates according to company standards.
• Forecast scheduling needs and create work schedules.
• Develop and implement in-store marketing strategies.

Skills

Leadership experience

Verbal and written communication

Motivation and leadership

Analytical skills

Organizational skills

Retail computer systems

Client relationships

Bilingual Spanish

Driver's license

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Retail POS systems

Inventory software

Job description

$22- $24 Per Hour Assistant Store Manager

Upholds the Core Values as determined by the management team. Assistant Store

Managers position is responsible for the complete day-to-day operation of the store in

the absence of the General Manager. Assistant Store Managers are responsible for

maximizing store sales and profitability, along with minimizing expenses while ensuring

that the store is optimally stocked and merchandised, and to Amaze Every Customer

Every Time. An Assistant Store Manager contributes to the growth and development of

the management team and store associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all the following):

SALES AND OPERATIONS

• Assist in hiring, training and developing store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments.
• Review all store evaluations with store management team and staff to identify opportunity areas and correct all issues with a sense of urgency.
• Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
• Delegate workload among associates to meet merchandising and visual presentation standards.
• Participate in associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
• Complete merchandising updates according to company standards.
• Forecast scheduling needs to meet customer demand and create work schedules.
• Review staffing needs, strengths and opportunities with General Manager and owner prior to additions, promotions, or terminations.
• Develop and implement an in-store marketing strategy including promotions, events, and seasonal merchandising based on store needs.

CUSTOMER SERVICE

• Promote Customer Service as the #1 Priority. This must be accomplished daily in partnership with the Customer Service Coordinator through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
• Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
• Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage, and motivate the team.
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
• Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities to sustain or improve overall service levels.
• Document at least one (1) Observation per associate monthly and provide coaching to ensure consistency of service to all customers.

INVENTORY

• Maintain accurate inventory at all stages through on-hand integrity, daily receiving, store communication, product mix and flow, and adhering to best practices, metrics and deadlines.
• Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.
• Work with Zone Coordinators to ensure daily and weekly department maintenance is performed and evaluated.

COACHING AND TRAINING

• Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).
• Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).

SAFETY, COMPLIANCE AND STORE ENVIRONMENT

• Enforce safety policies and procedures and serve as role model for safety.
• Enforce store environment procedures to ensure and maintain the best store appearance.
• Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.

POSITION REQUIREMENTS

• High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience. Bachelor’s degree preferred.
• Minimum of 1 year of leadership experience in a retail or customer service setting.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Must have good verbal and written communication skills.
• Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
• High degree of analytical skills, and the ability to delegate and be self-directed.
• Strong organizational, time management, and project management skills
• Technically skilled in basic retail computer systems including related software.
• Develop and maintain client relationships and strategic partnerships.
• Dress according to company policy.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.
• Possess a valid in-state driver’s license with an acceptable driving record in accordance with company’s insurance carrier’s standards.

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

• Ability to stand for an extended period, walk, reach, and bend to perform job duties.
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near or in outside weather conditions. The noise level in the work environment is usually moderate.

I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.

The ability to lift 50 pounds consistently, and to stand and walk for up to 8 hours during shift are required.

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

At Kapteins Ace Hardware you have the opportunity to grow with the company in a fun and active work environment.

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location.Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.