Guest Experience Supervisor

Bcc Hospitality Services Llc; Miami (FL); Vor Ort; USD 29.000 - 41.000; Vollzeit

Benefits dieser Stelle

Complimentary room nights at all our/h

Meal discounts

Medical, dental, vision benefits

Restaurant and bar discounts

Transportation discounts and parking

Zusammenfassung

EAST Miami is seeking a Security Supervisor to lead the hotel security team and maintain a safe environment for guests and employees. The role emphasizes proactive presence, incident reporting, and collaboration with hotel operations to support exceptional guest experiences.

You will oversee security personnel, conduct patrols, manage incidents, and ensure compliance with policies and local regulations. Strong communication and teamwork are essential in this dynamic hospitality setting.

Qualifikationen

• 3–5 years of security experience in a supervisory role.
• Excellent verbal and written English communication skills.
• Ability to work independently and as part of a team.

Aufgaben

• Supervise all on-duty security personnel and coordinate assignments.
• Patrol hotel premises to ensure guest and staff safety and protect assets.
• Initiate investigations, write incident reports, and ensure timely follow-up.

Kenntnisse

Security supervision

English communication

Team player

Ausbildung

Class D License

CPR Certification

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SUPERVISOR

GUEST EXPERIENCE Full Time Manual Labor Miami, FL, US

3 days ago Requisition ID: 1451

Salary Range: $25.62 To $25.62 Annually

Security Supervisor

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Every day is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role supervises team to provide a secure place for all our guests and team members. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Security Supervisor is all about!

Here’s the quick lowdown on what you'll do day-to-day:

• Supervise all on-duty security personnel, including dispatcher. Coordinate job assignments and ensure that each officer is briefed on the day’s activities. Compile information and file written reports
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Monitor security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.

Requirements

Here’s exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Have 3-5 years security experience in a supervisory related capacity
• Good communication skills, both verbal and written in English
• Able t work independently and as a team

The Cherries on Top (Nice-to-Haves):

• Has a Class D License and CPR Certificate

We’ve kept it short and sweet – just the essentials you’ll need.

What We’re Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we’re eager to meet you.

• Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
• Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
• Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit ‘apply.’ Do these values align with your own? Is this the team you’ve been wanting to join? If your answer is a clear ‘YES,’ we’re excited to get to know you better.

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.