Supervisor

Boston’s Pizza Restaurant and Sports Bar – Franchising – United States; Lansing (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Boston’s Restaurant and Sports Bar is seeking a Restaurant Supervisor to lead servers, hosts, and bartenders. You will focus on training, guest satisfaction, and achieving labor and service targets while maintaining a clean, safe, and inviting dining environment.

You will report to the FOH Manager, KM, or GM and be responsible for staffing, cost control, and ensuring policies are followed. This role requires flexibility in hours and a strong service mindset.

Qualifications

• 1-3 years of progressive management experience in a full-service restaurant with bar.
• Proven leadership skills and ability to follow-through.
• Must be able to work flexible hours during evenings, weekends, and holidays.
• Strong analytical/decision-making skills.
• Must possess a strong sense of urgency and command presence management style.
• Leadership skills – able to direct, coach and supervise a team.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills – able to exceed guest expectations.
• Ability to multi-task in a fast-paced environment.
• You must be able to perform efficiently during high volume peak periods.
• Must be eligible to work in the United States.

Responsibilities

• Lead and manage a positive and fun restaurant culture.
• Increase sales by ensuring Guest satisfaction and prompt problem resolution.
• Perform opening and closing duties as scheduled and directed.
• Lead, manage, and deliver a friendly Guest Focused experience.
• Ensure only perfectly prepared and plated food and drink are served to each guest.
• Execute staffing plan and production plan according to the guidance of the GM/KM.
• Ensure operational and occupational health and safety standards are in place and followed.
• Always ensure responsible selling and service of alcohol as mandated by licensing authorities, Serve Safe Alcohol training, and Boston’s Pizza training guidelines.
• Maintain appropriate security protocols for guest, employee, and restaurant safety.
• Accurately account for cash tips, safe counts, till management.
• Other duties as required.

Skills

Leadership

Communication

Customer service

Multi-tasking

Problem solving

Tools

MS Word

Excel

POS system

Job description

Supervisor

You are applying for work with a franchisee of Boston’s Restaurant and Sports Bar, not Boston Pizza Restaurants, LP. Or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Company Overview

Boston’s Restaurant and Sports Bar ("Boston’s") is both a family-friendly restaurant and lively sports bar specializing in handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and local beers. As America’s Sports Restaurant, Boston’s exists as a place to bring the community together around sports events, but also for birthdays, family reunions, coworker happy hours, fundraisers, and more! For more information, visit www.bostons.com. Join our team today!

Summary of Position

Reporting to either the FOH Manager, KM, or GM, the Restaurant Supervisor is responsible for training, and developing servers, hosts, bar tenders to support superior operations and guest service. You will be accountable for meeting budgeted financial goals including but not limited to labor cost, guest satisfaction metrics, and meeting all service standards. Maintaining a perfectly clean, sanitary, and inviting guest environment will be a top priority for the Restaurant Supervisor.

Duties and Responsibilities

• Lead and manage a positive and fun restaurant culture.
• Increase sales by ensuring Guest satisfaction and prompt problem resolution.
• Perform opening and closing duties as scheduled and directed.
• Lead, manage, and deliver a friendly Guest Focused experience.
• Ensure only perfectly prepared and plated food and drink are served to each guest.
• Execute staffing plan and production plan according to the guidance of the GM/KM.
• Ensure operational and occupational health and safety standards are in place and followed.
• Always ensure responsible selling and service of alcohol as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston’s Pizza training guidelines.
• Maintain appropriate security protocols for guest, employee, and restaurant safety.
• Accurately account for cash tips, safe counts, till management.
• Other duties as required.

Qualifications

• 1-3 years of progressive management experience in a full-service restaurant with bar.
• Proven leadership skills and ability to follow-through.
• Knowledge of computers (MS Word, Excel) and Point of Sale system.
• Must be able to work flexible hours during, evening, weekends, and holidays.
• Strong analytical/decision-making skills.
• Must possess a strong sense of urgency and command presence management style.
• Leadership skills – able to direct, coach and supervise a team.
• Strong communication and interpersonal skills, both written and oral.
• Customer service skills – able to exceed guest expectations.
• Ability to multi-task in a fast-paced environment.
• You must be able to perform efficiently during high volume peak periods.
• Must be eligible to work in the United States.