Supervisor

Areas USA, Inc; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Areas USA, Inc in Houston is seeking a Supervisory role in Operations to assist the Concept Manager and oversee shift staff, ensuring guest satisfaction and quality service while adhering to company policies.

You will train new hires, monitor shift revenues, coordinate with kitchen, and help manage safety, sanitation, and shift reports to support smooth restaurant operations.

Qualifications

• Requires a high school diploma or equivalent.
• Ability to perform basic math and record numbers accurately.
• Excellent communication skills in English.
• Experience in food service or restaurant operations is a plus.

Responsibilities

• Supervise the shift's operations and liaise with kitchen staff for smooth service.
• Ensure food and products are prepared and served per recipes and standards.
• Assist with training of new hires during shifts; foster a positive work environment.
• Achieve company objectives in sales, service, quality, appearance, sanitation and cleanliness.
• Supervise associates, manage hiring, scheduling, training, and discipline as needed.
• Respond to guest needs and issues to ensure a quality experience.
• Update the cash register system and prepare reports for restaurant administration.
• Oversee maintenance and sanitation of the restaurant and equipment.
• Perform special projects and other duties as assigned.

Skills

English communication

Cash handling

Training ability

Team supervision

Education

High School Diploma

Tools

Cash register system

Basic computer data entry

Job description

Job Title:SupervisorDepartment:OperationsReports To:Concept Manager/Assistant Concept ManagerStatus:Non – ExemptDate:February 2024Broad Functions: This position assist the Concept Manager and Assistant Manager with the supervision of the associates on his/her shift and aid in the operation of the restaurant to achieve Guest satisfaction, quality service, compliance with corporate/franchise policies and procedures. Supervisor should have product knowledge. Position monitors shift revenues during shift and provides recap to the Manager and GM.Main Duties & Responsibilities:Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and that an optimal level of quality service is achieved.Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.Assist with the training of new hires during shifts creating a positive and productive working environment.Achieve company objectives in sales, service, quality, appearance, sanitation, and cleanliness of all areas of the store.Supervise the restaurant associates, recommend hiring, schedule, train, resolve problems, provide open communications, and recommend discipline as appropriate.Respond to Guest needs, issues, comments, and problems to ensure a quality service and Guest experience.Update the cash register system and compile and prepare various reports to aid in the administration of the restaurant.Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.Perform special projects and other responsibilities as assigned.Skills and Requirements:Minimum High School Diploma, some College preferred.2-3 years previous experience in the same or related position.Requires a working knowledge of food and restaurant services, policies, and operations.Ability to read, count, add, subtract, write, and record numbers.Ability and skill to perform simple computer data entry.Excellent communication skills in English.Accuracy and speed sufficient to process deposits and change orders.Ability to work alone for long periods of time.Ability to repetitively perform proper bending and lifting techniques to handle up to 50 pounds.May require knowledge of computer equipment or other technical devices or broad knowledge in several operational areas.EEOC Statement:We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.Physical Demands:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also frequently required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.