Supervisor

ApplyMint; Honolulu (HI); On-site; USD 55,000 - 75,000; Full time

Job summary

ApplyMint is seeking a Supervisor to oversee daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas in Honolulu. You will assign schedules, monitor coverage, and coordinate service requests to ensure efficient, passenger-focused mobility support.

The role requires 1-2 years of relevant experience in wheelchair assistance, customer service, hospitality, or airport operations, plus strong leadership and communication skills.

Qualifications

• 1-2 years of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Strong verbal and written communication skills.
• Ability to supervise and coach staff.

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment.
• Perform other duties as requested.

Skills

Leadership

Customer service

Communication

Conflict resolution

Job description

Description

Supervisor

• Supervise daily wheelchair assistance operations across airport terminals gates and baggage claim areas.
• Assign work schedules monitor staffing coverage and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching training and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel gate agents dispatchers and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures TSA regulations ADA guidelines and company policies.
• Monitor operational metrics response times and service quality standards.
• Assist with hiring onboarding attendance management and disciplinary actions when necessary.
• Maintain accurate operational reports staffing records and incident documentation.
• Respond quickly to irregular operations including delays cancellations and high passenger volume situations.
• Promote a safe professional and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment
• Perform other duties as requested

Qualifications

Experience

Required

• 1-2 year: Previous Wheelchair assistance customer service hospitality or airport operations experience.

Preferred

• 1-2 year: Excellent verbal / written communication along with strong leadership and conflict-resolution skills.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor (https://www.eeoc.gov/poster).