Supervisor

ERC Hospitality - Freddy's Frozen Custard and Steakburgers; Helena (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Dental Vision

Free Meals

Employee Discount

Scholarships Available

Paid Training

Opportunities to Advance

Flexible Schedules

Job summary

ERC Hospitality - Freddy's Frozen Custard and Steakburgers is seeking a Supervisor to lead daily restaurant operations, coach team members, and uphold Freddy’s hospitality standards.

The role focuses on hands-on leadership, guest satisfaction, and maintaining quality while driving smooth shift execution. Ideal candidates have at least 1 year of leadership experience and a commitment to safety and training.

Qualifications

• Must be 18 years or older.
• Must have at least 1 year of leadership experience.
• Ability to lead and motivate a team.
• Attention to detail and ability to problem-solve.
• Must pass a background check and ERC required training.
• Must be able to pass ANSI Manager Certification.

Responsibilities

• Supervise the restaurant to ensure hospitality, quality, and cleanliness standards.
• Provide exceptional guest service and set a positive example for the team.
• Assist with coaching, training, and motivating team members across shifts.
• Monitor food preparation and service to maintain Freddy’s standards.
• Ensure compliance with safety, security, and sanitation policies.
• Support scheduling, attendance, and shift coverage as needed.

Skills

Leadership

Team motivation

Customer service

Job description

About our CompanyFreddy’s is one of the fastest-growing restaurant brands in the U.S., growing from a single restaurant in Wichita, Kansas, in 2002 to more than 500 restaurants nationwide. We’re celebrated for our cooked-to-order steakburgers, crispy shoestring fries, and signature frozen custard treats—served with a smile and a commitment to delivering a dining experience that keeps our guests coming back again and again.At Freddy’s, we live The Freddy’s Way—inspired by the values of our namesake, Freddy Simon. His principles of family, service, and pride continue to guide us today. More than just a restaurant, Freddy’s is a place where guests feel like family and team members take pride in creating moments of happiness.Our culture is built on respect, teamwork, and passion, anchored by our three pillars: quality, genuine hospitality, and cleanliness. These values make Freddy’s not only a fun place to dine but also a great and rewarding place to work.About the PositionThe Supervisor position is the first level of management at Freddy’s and plays an important role in ensuring smooth shift operations. Supervisors lead by example, overseeing daily restaurant execution to maintain quality, accuracy, and hospitality standards. This role is focused on coaching and supporting Team Members, fostering a positive work environment, and ensuring that every guest leaves happy. With a balance of hands-on leadership and team development, Supervisors are responsible for guiding shift efficiency, monitoring food preparation and service, and upholding Freddy’s brand standards and culture.Essential Duties and ResponsibilitiesSupervise the restaurant to ensure that Freddy’s standards of Hospitality, Quality, and cleanliness are being followed.Provide exceptional guest service and set the example for team members though a positive attitude, order accuracy and hospitality.Preparing and serving exceptional steakburgers, custard, ect.Dependable in upholding attendance, policy and procedure with yourself and team members on shift. Always upholding the three pillars of qualify, cleanliness and hospitality.Take initiative to provide great guest service by coaching and assisting team members.Ensure compliance with food safety, security, quality and cleanliness standards.Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, employee relations issues or injuries.Work together with your team on training, evaluating, counseling, and motivating team members. Supporting all coworkers with dignity and respect.A leadership attitude and willingness to train others on all shifts.Support strategies to ensure operations progress, sales growth, and team member retention.Other duties as assigned within the scope of the position.Minimum Qualifications (Knowledge, Skills, and Abilities)Must be 18 years or older.Must have at least 1 year of leadership experience.Ability to lead and motivate a team.Attention to detail and ability to problem-solveMust be able to lift up to 50 pounds.Ability to stand for long periods of time.Must have teamwork and communication skills.Ability to manage time effectively and prioritize tasks to meet deadlines.Must follow all food safety and sanitation expectations.Must pass a background check and ERC required training.Must be able to pass and maintain ANSI Manager CertificationBenefitsMedical, Dental and Vision offered for Full Time!Fun and Exciting Environment!Cool Uniform Provided!Opportunities to Advance and Grow!Online Access to Schedules!Flexible Schedules!Scholarships Available!Free Meals and Employee Discount!Amazing Team Centered Culture!Paid Training and Development!Potential Travel Opportunities!This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.