Supervisor

Servicon; Hayward (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Servicon is a women-owned environmental services provider seeking an Operations Supervisor to lead a custodial team onsite and drive excellence in daily operations.

You will supervise staff, coach on safety, ensure regulatory compliance, and recruit/train employees to maintain an inspection-ready environment. Strong communication and bilingual skills are valued, with a focus on client relations and staff development.

Qualifications

• 3+ years in environmental services or housekeeping.
• Supervisory or lead experience preferred.
• Strong interpersonal and client relations skills.
• Ability to train, coach, discipline, and mentor staff.
• Familiar with timekeeping tech and MS Office.

Responsibilities

• Onsite supervision of staff and daily assignment communication.
• Model safety practices and proper use of chemicals and equipment.
• Inspect team performance against cleanliness standards and regs.
• Develop and guide employees; escalate HR issues when needed.
• Participate in recruitment to staff skills effectively.
• Onboard and train new hires on policies and procedures.
• Maintain an inspection-ready environment and good client relations.
• Recognize and develop top performers; support major projects when required.

Skills

Leadership

Staff supervision

Communication

Bilingual English/Spanish

MS Office proficiency

Tools

MS Office

Job description

Who We Are

We are women-owned and operated, with over 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local and privately held company, we are agile and can maneuver quickly to support the needs of our people and clients. One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Role

Are you ready to take the next step in your career with a dynamic and forward thinking Company? At Servicon, we pride ourselves on delivering top-notch custodial services, and our Operations Supervisors play a critical role in ensuring excellence every day.

What You Will Do

• Provides onsite supervision of staff, monitoring supplies and equipment, and communicates daily assignments to staff.
• Models and coaches’ team on effective use of safety equipment. Follow all safety procedures when using chemicals and equipment.
• Inspects the work of team members for compliance with prescribed standards of cleanliness, including all regulatory requirements.
• Develops and guides employees; resolves routine employee relations issues, including corrective action; escalates and/or consults with human resources when appropriate.
• Participates in the recruitment and selection process to ensure the team is properly staffed with appropriate skillsets.
• Onboards and trains new employees to ensure proper understanding of policies, work procedures, and use/maintenance of equipment, chemical requirements, and safe work behaviors.
• Attends staff meetings and effectively communicates information with team members.
• Assists in always maintaining the environment in an “inspection ready” state.
• Maintains excellent relations with clients, and all team members.
• Reward, recognize and develop high performing team members.
• When needed, supervises major projects, assuring that the employees perform their duties and have supplies available to perform such tasks.
• Other duties and projects as assigned.

What It Takes To Be Successful

• 3+ years of environmental services/housekeeping experience; Lead or prior supervisory experience is preferred.
• Excellent interpersonal skills with peers and client staff.
• Ability to execute on and achieve established goals and objectives with employees.
• Ability to train, coach, discipline where needed, evaluate, and mentor employees.
• Familiar with technology and timekeeping systems, proficiency with the Microsoft Office Suite (Outlook, Word, Excel) is preferred.

• Excellent communication skills written and verbal.
• Proficient in English language: reading, writing, verbal.
• Bilingual English/Spanish preferred.

Covid-19vaccination requirements may vary by client site.