Supervisor

LAZ Parking; Boca Raton (FL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Referral bonus

Job summary

LAZ Parking in Boca Raton is seeking a Supervisor to oversee facilities during off-shift hours and greet customers with a welcoming atmosphere. This role requires valet experience and the ability to work any shift, including holidays.

The supervisor will mentor staff, monitor performance, and manage daily revenue and reports, ensuring excellent customer service and smooth operations across locations as needed.

Qualifications

• Valet experience is required.
• Must be able to work any shift, including holidays.
• High school diploma or GED is required.

Responsibilities

• Ensure staff adheres to rules of conduct, policies and procedures.
• Supervise, mentor, and train staff on day-to-day activities.
• Establish performance standards and implement procedural changes when needed.
• Provide premier customer satisfaction with a friendly demeanor and can-do attitude.
• Assist customers in lobbies, lanes, and the parking office.
• Run reports related to daily revenue, credit cards, garage data, or other reports.
• Assist with training and weekly garage scheduling.
• Resolve customer service issues promptly and courteously.
• Greet customers by name and maintain timely, caring communication.

Skills

Valet experience

Customer service

Communication

English language

Feedback orientation

Team building

Urgency/timeliness

Education

High school diploma or GED

Job description

Details**

Supervisor

Location: Boca Raton Resort

Hourly Rate: $20.00/HR + Referral BONUS**

Schedule: FT Open Availability + Flexibility

Requirements

• valet experience is required,
• must be able to work any shift, including holidays

The Spirit Of The Position

The Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Education

• High school diploma or GED required.

Experience

• Valid Driver's License
• Supervisory experience is required.
• Strong customer service experience.
• Parking industry experience is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.