Supervisor

Massachusetts Health & Hospital Association; Bend (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

Nike Factory Store in Bend, OR is seeking a Retail Supervisor (Specialist) to lead customer service and store operations. You will guide shoppers, model Nike Service Principles, and support a positive team environment.

Responsibilities include cash handling, shipping/receiving, stock replenishment, and visual merchandising. You’ll work with teammates to create a welcoming, high-performance store experience for every guest.

Qualifications

• Strong customer service skills with an authentic approach to engaging customers.
• Ability to learn product details and technologies.
• Work flexible hours including nights, weekends, and holidays.
• Physical ability to perform tasks such as bending, squatting, reaching, climbing, and standing for extended periods.

Responsibilities

• Create a positive shopping experience, making customers feel valued and understood.
• Support store goals through enthusiastic leadership and teamwork.
• Engage in visual merchandising, inventory management, and store upkeep.

Skills

Customer service

Product knowledge

Team leadership

Flexible hours

Job description

Role: Retail Supervisor (Specialist) at a Nike Factory Store, responsible for leading customer service and store operations.

Responsibilities

• Provide exceptional customer service, guiding customers in product selection and fostering a welcoming environment.
• Lead by example, ensuring adherence to Nike’s Service Principles and enhancing the customer experience.
• Operate cash registers, manage shipping and receiving, stock products, and build visual displays.
• Support team collaboration by attending store events and contributing to a positive team culture.
• Maintain professionalism, integrity, and kindness in all interactions.

Qualifications & Skills

• At least 18 years old, with preferred retail or consumer service experience.
• Ability to learn product details and technologies, and work flexible hours including nights, weekends, and holidays.
• Physical ability to perform tasks such as bending, squatting, reaching, climbing, and standing for extended periods.
• Strong customer service skills with an authentic approach to engaging customers.

Key Duties

• Create a positive shopping experience, making customers feel valued and understood.
• Support store goals through enthusiastic leadership and teamwork.
• Engage in visual merchandising, inventory management, and store upkeep.