Supervisor

Maryland Coalition of Families (MCF); Baltimore (MD); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Maryland Coalition of Families (MCF) is seeking a Supervisor for a full-time, hybrid role based in Baltimore and Harford County, MD. You will oversee a team of family support staff, provide coaching, review documentation, and ensure high-quality services to families facing behavioral health challenges.

The role requires lived experience as a caregiver, a Bachelor's in a human services field, and strong leadership, with travel across the state and a commitment to trauma-informed support.

Qualifications

• Lived experience as a primary caregiver of a youth or young adult with a behavioral health disorder.
• Bachelor’s degree required, preferably in a human services field.
• Demonstrated leadership and supervision skills including staff coaching, performance management, and team building.
• Experience in behavioral health, social work, counseling, or family support services.
• Ability to travel throughout the state; Maryland driver’s license required.

Responsibilities

• Oversee a team of family support staff and provide coaching and feedback.
• Monitor caseloads and review documentation.
• Collaborate with program leadership to align services with organizational goals.
• Participate in community outreach and advocacy efforts.
• Support hybrid work and coordinate trainings.

Skills

Leadership

Coaching

Communication

Team building

Caseload management

Education

Bachelor's degree in human services

Tools

Office software

Remote collaboration tools

Job description

Company Description Maryland Coalition of Families (MCF) supports families who care for someone with behavioral health needs across Maryland. Drawing on personal experience as parents, caregivers, youth, and other loved ones, MCF staff provide one-to-one support to families facing mental health, substance use, or gambling challenges. The organization focuses on connecting, supporting, and empowering families so they can better navigate complex behavioral health systems. MCF also engages in advocacy to improve policies and services that impact individuals with behavioral health challenges. Team members join a mission-driven, family-centered organization committed to strengthening communities through informed, compassionate support.

Role Description The Supervisor is a full-time, hybrid role based in Baltimore and Harford County MD, with flexibility for some work from home. The Supervisor will oversee a team of family support staff, providing guidance, coaching, and performance feedback to ensure high-quality services to families. This role includes monitoring caseloads, reviewing documentation, and supporting staff in delivering one-to-one assistance to parents, caregivers, and loved ones affected by behavioral health challenges. The Supervisor will collaborate with program leadership to align services with organizational goals, coordinate training, and help implement best practices. Additional responsibilities include participating in community outreach, contributing to advocacy efforts, and maintaining strong communication with internal and external partners.

Qualifications

• Lived experience as a primary caregiver of a youth or young adult with a behavioral health disorder is required
• Must live in Harford County or Baltimore County/City
• Bachelor’s degree required - preferably in a human services field
• Demonstrated leadership and supervision skills, including staff coaching, performance management, and team building.
• Experience in behavioral health, social work, counseling, or family support services, with an understanding of mental health and substance use systems.
• Strong communication and interpersonal skills, including the ability to collaborate with families, community partners, and multidisciplinary teams.
• Organizational and administrative abilities, such as documentation review, caseload management, and basic data/report tracking.
• Proficiency with common office software and remote collaboration tools to support hybrid work.
• Ability to work with cultural humility and support diverse families in a trauma-informed, nonjudgmental manner.
• Ability to travel throughout the state and within the region regularly. Must possess current Maryland driver’s license and insurance, and have access to own vehicle.