Supervising Personal Service Coordinator

Turning Point of Central California Inc; Fresno (CA); On-site; USD 73,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pension/401(k)

Job summary

Turning Point of Central California, Inc. seeks a Supervising Personal Service Coordinator to lead PSCs/Case Managers and Mental Health Specialists.

You will oversee program services, provide direct case management, and ensure adherence to Medi-Cal/Cal-AIM guidelines across documentation and reporting. The role requires a Bachelor's in a related field, supervisory experience, and strong English communication with Spanish bilingual ability.

Qualifications

• Bachelor's degree in social work, psychology, vocational rehabilitation, criminal justice, or related field.
• Experience supervising staff and program administration preferred.
• Ability to supervise and train staff in record keeping and client confidentiality.
• Current CPR/First Aid training or ability to obtain.
• English communication skills required; Spanish bilingual ability strongly preferred.

Responsibilities

• Lead and supervise Personal Service Coordinators/Case Managers and Mental Health Specialists.
• Provide direct treatment and case management services to clients.
• Ensure documentation, billing, and reporting comply with Medi‑Cal/Cal-AIM and contract requirements.
• Train staff on policies, procedures, and client confidentiality.
• Prepare monthly program reports and collaborate with community agencies.

Skills

Bilingual Spanish

Supervision

Communication

Documentation

First Aid/ CPR

Education

Bachelor's Degree in Social Work or related field

Tools

Office 365

Teams

Zoom

Job description

JOB SUMMARYThe Supervising Personal Service Coordinator reports to the Assistant Program Director, and is responsible for the leadership, coordination, development, and management of all Personal Service Coordinators/ Case Managers and Mental Health Specialist activities. The Supervising Personal Service Coordinator also provides direct treatment and case management services to clients.ESSENTIAL JOB RESPONSIBILITIESFunction as a member of the leadership team, to assist in review, planning, organization, implementation, and evaluation of all program services and activities, under the direction of the Program Director and Assistant Program Director.Assist in providing direction and training to program staff to ensure staff is familiar with, understand, and comply with existing agency policy, procedures, and program design requirements.Provide direction and training to Personal Service Coordinators/Case Managers to ensure they are familiar with and understand the clients’ treatment plan and goals and work in collaboration with the client.Provide direct services, including case management, to consumers as needed in conjunction with training and management of subordinates. Such services may include individual or group rehabilitation services, and other forms of direct services.Maintain appropriate case recording documentation as per the Medi-Cal/Cal-AIMs guidelines, case recording, and other contract guidelines.Maintain and submit all documentation and billing as it relates to client services in a timely fashion.Review client files to ensure completion of all documentation requirements and evaluate the quality of case coordination activities for direct staff.Provide annual review, and ongoing evaluation/documentation of supervisees, including selection of work assignments, accuracy and completeness of work, productivity, disciplinary actions, and all functions related to work performance, as indicated.Will provide monthly program reports and statistics, as assigned.Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of consumers.Provide the Program Director with timely reports on any unusual occurrences that might impact the overall program operation, or the health and safety of individuals served or employees.Employees shall follow the reporting requirements for incidents of Child Abuse, Elder Abuse, Adult Abuse, Dependent Adult Abuse and Tarasoff warnings per California reporting laws.Will drive on agency business to attend agency and county meetings and trainings, as well as transporting clients as needed.Physical presence at the program is required.Ensure direct report staff follow the agency’s timecard, PTO (Paid Time Off), and California’s rest and meal period policies. Will monitor staff timesheets to ensure they are completed accurately.Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers all business usage.ESSENTIAL JOB REQUIREMENTSA Bachelor’s Degree from an accredited or regionally approved college or university in the area of social work, psychology, vocational rehabilitation, criminal justice, or a related field.A minimum of two (2) years’ experience in the performance of a Mental Health Specialist/ Case Manager or a position which has similar responsibilities is preferred but not required.Experience in staff supervision and program administration, with a minimum of one (1) year of successful employment in a supervisory role- preferred.Ability to supervise and train staff in record keeping, documentation procedures, and client/record confidentiality, as required by professional and legal standards in the State of California, and Turning Point of Central California Policy and ProceduresAbility to supervise staff and work effectively with mental health system clients of diverse cultural backgrounds.Current certified training in emergency first aid procedures and CPR (OR ability to become certified upon hiring).Communicate effectively in written and spoken English.Computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.Ability to pass a pre-employment criminal background check.Ability to pass a pre-employment drug screen and TB test.ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILLCommunicate effectively in written and spoken Spanish.Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.Assist with phone calls for Spanish speaking clients.Required to provide language translations for case managers and Physicians on a periodic basis.Minimal adequate competency in the Spanish language as evidenced by successful passage of the TPOCC Spanish Competency Test.Other translation tasks as required.COMPANY BENEFITSPay Range:Monolingual: Class 160 ($72,079.14 - $77,960.80/annually)Bilingual: Class 165 ($72,842.22 - $81,937.60/annually)Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefitsQualified non-profit for the Public Service Loan Forgiveness (PSLF) ProgramOn the job training including paid professional development and career developmentRewarding work environment with excellent opportunities for career growthMeaningful relationships with your co-workers and the individuals we serveFamily-oriented environmentMileage reimbursement for travelWe are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.