SUPERVISING OFFICE ASSISTANT II (SR-14) [1 vacancy]

City and County of Honolulu; Hawaii; On-site; USD 55,000 - 75,000; Full time

Job summary

City and County of Honolulu is seeking a Supervising Office Assistant II in Honolulu to lead a clerical unit, oversee admin and fiscal operations, and ensure efficient service for housing and community assistance programs. The role emphasizes supervision, records management, and customer service to the public and program participants.

The position requires four years clerical experience, including public contact, with substitution options; Notary Public certification is required before probation

Qualifications

• Equivalent to graduation from high school or higher education preferred.
• Four years of clerical experience with public contact requirements.
• Experience supervising staff and managing workflow is expected.
• Substitution rules include business school credits for clerical experience.
• Education verification may be requested during the hiring process.
• Notary Public Certification is required before probation completion.

Responsibilities

• Supervision, assignment, and evaluation of clerical employees and workflows.
• Oversee administrative and fiscal operations including records and purchasing.
• Provide customer service and support for housing and community programs.

Skills

Supervision

Office Administration

Customer Service

Education

High school diploma or equivalent

Tools

Notary Public Certification

Job description

Lead and support a clerical team serving the community.

The Department of Community Services, Community Assistance Division, is seeking a Supervising Office Assistant II in Honolulu. This position oversees a clerical support unit and ensures efficient office operations, financial processing support, records management, and customer service for housing and community assistance programs.

What You Will Do:

• Supervision & Leadership
  Assign, coordinate, and evaluate the work of clerical employees; plan workflow, establish procedures, and ensure quality control; and train staff and monitor performance.
• Oversee Administrative & Fiscal Operations
  Monitor housing assistance payment processing and resolve discrepancies; oversee records management, reports, and document control; and ensure proper handling of office supplies, equipment, and purchasing activities.
• Provide Customer Service and Operational Support
  Resolve complex inquiries and complaints from the public and program participants; explain policies, procedures, and regulations; and serve as a resource to staff and support overall branch operations.

Enjoy excellent employment benefits

• generous time off (up to 21 vacation days, 21 sick leave days, and holidays)
• comprehensive health coverage
• retirement plan
• career development

View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.

Some notifications will be sent via e‑mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e‑mail account;
• verify your e‑mail address is entered correctly on your GovernmentJobs account;
• are subscribed to email notices;
• check your spam folders; and
• add [e-mail] and [e-mail] to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

At the time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

Education Requirement

Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

Experience Requirement

Four (4) years of clerical experience, one (1) of which shall have involved public contact work which required:

1. providing information,
2. answering questions and inquiries, and
3. explaining policies, rules, and regulations in person or by telephone.

Such experience must also include, or be supplemented by work experience demonstrating supervisory aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects.

Substitution

Business school or college level credits from an accredited college/university will substitute for experience on a month-for-month basis for up to two years of the required four years of clerical experience. There is NO substitution for the one year of clerical experience involving public contact work which requires providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone.

Education Verification

Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Certification Requirement

Notary Public Certification, prior to completion of probation.

If you qualify for the position, your name will be eligible for consideration for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.