Superviseur des Opérations

FedEx; United States; Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Rémunération attractive

Formation et montée en compétences

Programme d’assistance aux employés

Job summary

FedEx est à la recherche d’un Superviseur des Opérations pour superviser une équipe d’opérateurs et de conducteurs, et garantir le respect des objectifs de service et de sécurité. Vous motiverez les équipes et gérerez le planning quotidien avec un focus sur la précision et la qualité du travail.

Le collaborateur contribuera au reporting et au développement des compétences, tout en assurant un leadership efficace et un travail en équipe dans un environnement de transport dynamique.

Qualifications

• Expérience d'un à trois ans dans l'encadrement d'équipes opérationnelles dans le secteur du transport
• Maîtrise du pack Office (Excel)
• Reporting
• Aptitudes au leadership
• Aptitudes au travail en équipe
• Aptitudes à la résolution de problèmes
• Compétences en organisation et planification
• Précision et souci du détail
• Savoir communiquer et animer des débriefs
• Anglais opérationnel requis

Responsibilities

• Surveiller une équipe d'opérateurs et de conducteurs
• Motiver et traiter équitablement tous les membres de l'équipe
• Planifier et agir pour atteindre les niveaux de service
• Former l'équipe sur les objectifs métier et service
• Assurer le respect des pratiques de sécurité et de conformité durant le poste

Skills

Leadership

Team management

Reporting

Problem solving

Organisation

Attention to detail

Communication

Anglais opérationnel

Tools

Excel

Job description

-Superviseur : fournit un soutien quotidien en matière de supervision et / ou coordination à une équipe de salariés opérationnels et / ou administratifs, ou de sous‑traitants. Est responsable de l’exécution quotidienne des tâches de l’équipe et des activités déléguées afférentes aux salariés opérationnels et / ou administratifs, telles que définies par les politiques locales. Peut comporter des discussions quotidiennes portant sur le suivi / la gestion des performances et le développement des performances, l’administration afférente aux salariés, le support en cas de mesures disciplinaires et, dans le cas des prestataires externes, la gestion des contrats sous la supervision du Management concerné

• Expérience d'un à trois ans dans l'encadrement d'équipes opérationnelles dans le secteur du transport
• Maitrise du pack office (excel)
• Reporting
• Aptitudes au leadership
• Aptitudes au travail en équipe
• Aptitudes à la résolution de problèmes
• Compétences en organisation et planification
• Précision et Souci du détail
• Savoir communiquer et animer des débriefs
• Anglais opérationnel requis

• Lundi: 21h30 - 06h00 | 01h06
• Mardi: 21h30 - 06h00 | 01h06
• Mercredi: 21h30 - 06h00 | 01h06
• Jeudi: 21h30 - 06h00 | 01h06
• Vendredi: Repos
• Samedi: Repos
• Dimanche: 23h30 - 08h00 | 01h06

We have an exciting opportunity for you to join our team as an Operations Supervisor.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Supervising a team of operatives and drivers
• Making sure all team members are motivated and treated fairly and consistently
• Planning and taking action to achieve service levels targets
• Educating your team on business goals and service objectives
• Making sure your team follows safe, secure and operationally compliant working practices during the shift

What do you bring with you:

• Experience in managing a shift and team in a busy freight processing environment is desirable
• Ability to manage own and teams time effectively with attention to detail
• Be energetic and enthusiastic
• Have a strong customer focus
• Have good communication skills

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equality, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.