Summit Resort General Manager

Path Resorts; Laconia (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

Dental insurance

401k

Vacation

Holiday pay

Amenities usage: fitness center, pool,

Golf course access

Job summary

Path Resorts is seeking a General Manager for one of our lakes region properties to lead daily operations and deliver exceptional guest experiences. You will manage a talented team, drive financial performance, and maintain high service standards in a stunning setting.

The role requires strong leadership, a strategic mindset, and a passion for hospitality. Join us to shape unforgettable vacations and oversee a premier resort operation.

Qualifications

• Bachelor's degree preferred in Hospitality, Business Admin, or related field.
• 3–5 years in resort/retail management or hospitality leadership.
• Proven track record of leading a team to success and achieving goals.
• Strong financial acumen: budgeting, forecasting, and P&L accountability.

Responsibilities

• Oversee daily resort operations to ensure smooth functioning and guest satisfaction.
• Develop and implement strategic plans to achieve financial goals and increase occupancy.
• Monitor budget, expenses, reconciliations, and cash management; implement cost-saving measures.
• Recruit, train, and supervise resort staff; ensure exceptional guest service.
• Coordinate with HR for staff schedules, payroll, and regulatory compliance.
• Maintain high standards of cleanliness, maintenance, and safety across the property.
• Establish relationships with vendors and suppliers for amenities and services.
• Address guest complaints promptly and uphold resort policies with staff and guests.
• Analyze guest feedback and online reviews to drive improvements in the guest experience.
• Plan and oversee resort events and activities while ensuring health and safety standards.

Skills

Leadership

Guest service

Budgeting

Forecasting

P&L accountability

Staff training

Operations management

Vendor relations

Education

Bachelor's degree in Hospitality or Business

Tools

PMS software

Reservation systems

Job description

Description

Join our dynamic team at Path Resorts as the General Manager of one of our lakes region resorts and play a pivotal role in providing an unforgettable experience for our guests. In this key position, you'll oversee daily operations, ensure exceptional service standards, and lead a dedicated team in a stunning setting. If you have a passion for hospitality and a talent for management, we invite you to bring your expertise to our resort where your leadership will shape the ultimate vacation destination.

Benefits

• Health, Life, Vision, and Dental Insurance
• 401k
• Vacation
• Holiday pay
• Amenities Usage, including Fitness Center, Pool, and Golf Course.

Responsibilities

• Oversee daily resort operations to ensure smooth functioning and high levels of guest satisfaction.
• Develop and implement strategic plans to achieve financial goals, increase occupancy rates, and enhance profitability.
• Monitor the resort's budget, manage expenses, daily reconciliations, cash management and implement cost-saving measures where appropriate.
• Recruit, train, and supervise resort staff, ensuring that all team members provide exceptional service to guests.
• Coordinate with the human resources department to manage staff schedules, payroll, and compliance with employment laws and regulations.
• Maintain high standards of cleanliness, maintenance, and safety throughout the property. - Establish and maintain relationships with vendors and suppliers for resort amenities and services.
• Address and resolve guest complaints and issues promptly to maintain a positive reputation and guest relations.
• Enforce resort policies and procedures consistently among staff and guests. - Analyze guest feedback and online reviews to identify areas for improvement and implement changes to enhance the guest experience.
• Ensure compliance with all health and safety regulations and maintain up-to-date knowledge of industry standards and best practices.
• Plan and oversee resort events, activities

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Requirements

• Preferred Bachelor's degree in Hospitality, Business Administration, or a relevant field
• 3 - 5 years of experience in resort / retail management or a similar role in the hospitality industry
• Proven track record of managing a team successfully
• Strong understanding of financial management, including budgeting, forecasting, and P&L accountability
• Familiarity with industry standard software and reservation systems
• Exceptional leadership skills with the ability to motivate and manage staff effectively
• Excellent customer service skills and the ability to resolve issues promptly
• Strong organizational skills with the ability to juggle multiple priorities
• Knowledge of health and safety regulations specific to the hospitality industry
• Effective communication skills, both written and oral, with the ability to engage with guests, staff, and external stakeholders
• Flexibility to work a varied schedule, including weekends, holidays, and evenings as required by resort operations
• Capacity to work under pressure and handle stressful situations with composure