Summer IT Service Desk Intern — Mentored & Hands-On

Rose Senior Living; Des Moines (IA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

LCS is offering an IT Service Desk Internship for a 12-week full-time program running May through August. Interns will work 40 hours per week, gaining hands-on experience by contributing to meaningful IT projects and presenting outcomes to senior leadership at the end of the internship.

We seek candidates currently pursuing a bachelor’s in IT/CS or related fields with strong problem-solving and communication skills, and an interest in corporate IT and technology service delivery.

Qualifications

• Currently pursuing a bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Rising junior, senior, or graduate student with an interest in IT support, infrastructure, or technology operations.
• Strong problem-solving and analytical skills with the ability to learn new technologies quickly.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively within a team environment.
• Strong organizational skills and attention to detail.
• Customer-service mindset with a desire to help others and provide exceptional support.
• Experience with Microsoft Windows, Microsoft 365, or basic IT troubleshooting is preferred but not required.
• Interest in gaining hands-on experience in corporate IT and technology service delivery.
• Ability to commit to the full 12-week internship program during the summer.

Responsibilities

• Work with Service Desk team to deliver internship project.
• May work with existing communities to deploy new technologies.
• May engage with technology partners to develop LCS solutions.
• May interact with community leadership on project implementation.
• Contribute to real projects that will be implemented within the organization.
• Collaborate with leaders and team members across departments.
• Participate in professional development and networking opportunities.
• Present your project and summer experience to the senior leadership team at the conclusion of the internship.
• Gain a broad understanding of our industry and operations through mentorship, training, and shadowing opportunities.

Skills

Problem solving

Analytical skills

Verbal communication

Written communication

Independence

Teamwork

Attention to detail

Customer service

Windows basics

Microsoft 365

Education

Bachelor's in IT/CS

Tools

Windows

Microsoft 365

IT troubleshooting

Job description

LCS is offering an IT Service Desk Internship for a 12-week full-time program running May through August. Interns will work 40 hours per week, gaining hands-on experience by contributing to meaningful IT projects and presenting outcomes to senior leadership at the end of the internship.

We seek candidates currently pursuing a bachelor’s in IT/CS or related fields with strong problem-solving and communication skills, and an interest in corporate IT and technology service delivery.