IT Service Desk Intern

Rose Senior Living; Des Moines (IA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

LCS is offering an IT Service Desk Internship for a 12-week full-time program running May through August. Interns will work 40 hours per week, gaining hands-on experience by contributing to meaningful IT projects and presenting outcomes to senior leadership at the end of the internship.

We seek candidates currently pursuing a bachelor’s in IT/CS or related fields with strong problem-solving and communication skills, and an interest in corporate IT and technology service delivery.

Qualifications

• Currently pursuing a bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Rising junior, senior, or graduate student with an interest in IT support, infrastructure, or technology operations.
• Strong problem-solving and analytical skills with the ability to learn new technologies quickly.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively within a team environment.
• Strong organizational skills and attention to detail.
• Customer-service mindset with a desire to help others and provide exceptional support.
• Experience with Microsoft Windows, Microsoft 365, or basic IT troubleshooting is preferred but not required.
• Interest in gaining hands-on experience in corporate IT and technology service delivery.
• Ability to commit to the full 12-week internship program during the summer.

Responsibilities

• Work with Service Desk team to deliver internship project.
• May work with existing communities to deploy new technologies.
• May engage with technology partners to develop LCS solutions.
• May interact with community leadership on project implementation.
• Contribute to real projects that will be implemented within the organization.
• Collaborate with leaders and team members across departments.
• Participate in professional development and networking opportunities.
• Present your project and summer experience to the senior leadership team at the conclusion of the internship.
• Gain a broad understanding of our industry and operations through mentorship, training, and shadowing opportunities.

Skills

Problem solving

Analytical skills

Verbal communication

Written communication

Independence

Teamwork

Attention to detail

Customer service

Windows basics

Microsoft 365

Education

Bachelor's in IT/CS

Tools

Windows

Microsoft 365

IT troubleshooting

Job description

About the program

The IT Service Desk Internship is a full-time, 12-week program (40 hours per week) running from May through August. Interns will gain hands‑on professional experience by contributing to meaningful projects that have a direct impact on the business. The program will conclude with a presentation to the senior leadership team, highlighting both the project outcomes and the overall internship experience. Throughout the summer, interns will also gain broad exposure to the organization and its operations.

Experience is Everything.

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

What You’ll Do:

This position will gain professional experience by working alongside our internal IT support team. The project will be at a level consistent with assignments given to starting four-year college graduates. In addition, the intern will obtain an overall understanding and exposure to other IT teams and jobs at LCS.

• Work with Service Desk team to deliver internship project.
• May work with existing communities to deploy new technologies.
• May engage with technology partners to develop LCS solutions.
• May interact with community leadership on project implementation.
• Contribute to real projects that will be implemented within the organization
• Collaborate with leaders and team members across departments
• Participate in professional development and networking opportunities
• Present your project and summer experience to the senior leadership team at the conclusion of the internship
• Gain a broad understanding of our industry and operations through mentorship, training, and shadowing opportunities

What We’re Looking For:

• Currently pursuing a bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field
• Rising junior, senior, or graduate student with an interest in IT support, infrastructure, or technology operations
• Strong problem‑solving and analytical skills with the ability to learn new technologies quickly
• Excellent verbal and written communication skills
• Ability to work independently while collaborating effectively within a team environment
• Strong organizational skills and attention to detail
• Customer‑service mindset with a desire to help others and provide exceptional support
• Experience with Microsoft Windows, Microsoft 365, or basic IT troubleshooting is preferred but not required
• Interest in gaining hands‑on experience in corporate IT and technology service delivery
• Ability to commit to the full 12‑week internship program during the summer

Why join us?

• Hands‑on experience in a professional environment
• Mentorship and exposure to senior leadership
• Opportunities for networking and career development
• Meaningful project work that makes an impact
• Competitive hourly rate: $22.50/hour

Our Commitment

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long‑term growth and value for those living in, working for and affiliated with the community. Check us out on our website: https://www.lcsliving.com

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED.

LCS IS AN EQUAL OPPROTUNITY EMPLOYER.