Summer IT Intern

Concept Plus, LLC; Fairfax (VA); Sur place; USD 21 000 - 34 000; Temps partiel

Avantages offerts par ce poste

Competitive pay

Comprehensive health, dental, and vision insurance

Paid time off

Performance bonuses

Tuition reimbursement

Unlimited training opportunities

Tuition reimbursement

Unlimited training

Résumé du poste

A mission-focused technology provider is seeking Summer IT Interns to support its corporate and technology functions. This is a great opportunity for students or recent graduates to gain hands-on experience in a professional IT environment, assisting with technical support and infrastructure maintenance. Candidates should be enrolled in or have graduated from a Computer Science or related degree, possess strong communication skills, and demonstrate a collaborative spirit. Competitive pay and growth opportunities in a flexible environment are offered.

Qualifications

• Currently enrolled in or recently graduated from a degree program in Computer Science or related field.
• Strong written and verbal communication skills with a customer-service mindset.
• Proficiency in Microsoft 365.
• Self-starter with strong attention to detail and a collaborative spirit.
• US Citizen.

Responsabilités

• Monitor the IT support queue and serve as the primary intake for requests.
• Provide initial technical support and troubleshoot user account issues.
• Directly communicate with staff to resolve common IT problems.
• Contribute to routine maintenance tasks, such as system patching.
• Maintain clear records of support actions.
• Professional Growth: Collaborate with senior IT staff on projects and grow skills.
• Contribute to security documentation, policies, and procedures.
• Perform other duties to support IT Operations teams.

Connaissances

Written and verbal communication skills

Customer-service mindset

Proficiency in Microsoft 365

Attention to detail

Collaborative spirit

Formation

Currently enrolled or graduated in Computer Science or related field

Outils

Microsoft 365

Description du poste

About Concept Plus

Concept Plus is a mission‑focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award‑winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

For more information, visit www.conceptplus.com.

About The Role

We are seeking creative and driven Summer IT Interns to support our corporate and technology functions. This is a great opportunity for a student or recent graduate to gain hands‑on experience in a professional IT environment. As an IT Intern, you will serve as the first point of contact for technical assistance, supporting corporate operations and delivery teams. You will work closely with IT and project leads to help strengthen IT capabilities across the Concept Plus enterprise while gaining exposure to real‑world federal IT challenges.

What You’ll Do

• Ticket Intake & Triage: Monitor the IT support queue, serving as the primary intake for incoming requests and ensuring issues are triaged and assigned correctly.
• Tier 1 Support: Provide initial technical support and troubleshoot issues related to user accounts, software, and hardware devices.
• End‑User Assistance: Directly communicate with staff to resolve common IT problems and assist with device setup and configuration.
• Infrastructure Maintenance: Contribute to routine maintenance tasks, such as system patching, hardware inventory, and backups.
• Documentation: Maintain clear records of support actions and document troubleshooting steps for the internal knowledge base.
• Professional Growth: Collaborate with senior IT staff on complex projects, taking on increased technical challenges as capabilities grow.
• Contribute to the development and maintenance of security documentation, policies, and procedures.
• Perform other duties as assigned to support the Information Security and IT Operations teams.

Qualifications

• Currently enrolled in or recently graduated from a degree program in Computer Science, Management Information Systems, or a related field
• Strong written and verbal communication skills with a customer‑service mindset
• Proficiency in Microsoft 365
• Self‑starter with strong attention to detail and a collaborative spirit
• US Citizen

Concept Plus is an affirmative action/Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.