Summer DevOps Intern: Jira/Confluence Support

Tyler Technologies, Inc.; Plano (TX); On-site; USD 26,146 - 34,382; Full time

Job summary

A technology firm providing corporate solutions is offering an IT DevOps internship for Summer 2026 in Plano, Texas. This role involves resolving user issues, creating tracking projects, and working with IT teams on solutions. Candidates must have completed at least their sophomore year in a relevant bachelor's program and possess strong analytical and communication skills. Experience with SQL, PowerShell, and tools like JIRA/Confluence is preferred. The internship spans from May through early August and offers exposure to real-world development.

Qualifications

• Independent research skills for presenting recommendations.
• Familiarity with product issue tracking and document repositories.
• Background in user experience principles is helpful.

Responsibilities

• Resolve user issues coming to the Developer Operations Queue.
• Create development issue tracking projects and troubleshoot access.
• Liaise with IT and related business units on solution requirements.
• Execute test plans to ensure quality solutions.
• Research tools for data migrations into corporate DevOps applications.
• Update system and architecture documentation as needed.
• Provide advanced support for external application integrations.

Skills

Analytical skills

Problem-solving skills

Communication skills

Customer service skills

SQL

PowerShell

Python

Education

Completed sophomore or junior year of a bachelor's degree in computer science, software engineering or similar

Tools

Atlassian JIRA

Atlassian Confluence

Automation software

Job description

A technology firm providing corporate solutions is offering an IT DevOps internship for Summer 2026 in Plano, Texas. This role involves resolving user issues, creating tracking projects, and working with IT teams on solutions. Candidates must have completed at least their sophomore year in a relevant bachelor's program and possess strong analytical and communication skills. Experience with SQL, PowerShell, and tools like JIRA/Confluence is preferred. The internship spans from May through early August and offers exposure to real-world development.