Summer Camp Experience Lead

SupportFinity™; Washington; On-site; USD 21,000 - 29,000; Full time

Job summary

Headfirst Summer Camps is seeking a Customer Experience Coordinator to act as the main customer-facing team member at your camp location. You will own the end-to-end process for camper families, coordinating with headquarters and on-site leadership to deliver exceptional service.

In-season hours run during the summer with pre-camp training in Washington, DC. Prior experience in customer service and strong communication skills are essential for creating memorable Headfirst Moments.

Qualifications

• Completed at least 2 years at an accredited undergraduate institution or equivalent educational experience.
• Majors in communications, business, and hospitality viewed favorably.
• Experience in phone, email, and/or in-person customer service preferred.

Responsibilities

• Own customer experience for camp location through phone, email, and in-person interactions with families.
• Manage family accounts, accurately capturing and tracking conversations and enrollments via Hubspot and CampMinder.
• Collaborate with Headfirst HQ and on-site leadership to ensure delivery of first-class customer service.
• Anticipate how small details may impact camper experience and proactively resolve issues.

Skills

Communication

Customer service

Phone support

Team collaboration

Education

Two years at accredited undergrad

Job description

Headfirst Summer Camps is seeking a Customer Experience Coordinator to act as the main customer-facing team member at your camp location. You will own the end-to-end process for camper families, coordinating with headquarters and on-site leadership to deliver exceptional service.

In-season hours run during the summer with pre-camp training in Washington, DC. Prior experience in customer service and strong communication skills are essential for creating memorable Headfirst Moments.