Summer 2027 Undergraduate Internship - Client Relations, Albuquerque

Fidelity Investments; Albuquerque (NM); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Mentorship program

Professional development sessions

Regional events & networking

Résumé du poste

Fidelity Investments Inc. is offering a 10-week paid intern program (FIDTERN) designed for current undergraduate students. You will shadow calls, gain hands-on customer-facing experience, and participate in professional development to prepare for a future role at Fidelity.

Participants receive mentorship, access to regional events, and exclusive training sessions to build communication skills and financial knowledge during the internship period from June to August 2027.

Qualifications

• Empathy and passion for helping people to ensure an excellent customer experience.
• Effective communication.
• Ability to establish rapport with customers and the team.
• Strong interest in financial services.
• Ability to handle different situations and drive to a resolution.
• Current undergraduate returning to coursework after summer internship.
• Available for entire 10-week program June 7, 2027 – August 13, 2027.

Responsabilités

• Be a front-facing client intern, shadowing associates and listening to calls.
• Begin taking calls with guidance to build customer-facing experience in real time.
• Engage in dedicated weekly tasks and projects, networking, and relationship-building.
• Potential to transition into full-time roles such as Financial Customer Associate.

Connaissances

Empathy

Communication skills

Rapport-building

Interest in finance

Customer service mindset

Undergraduate student

Formation

Undergraduate student

Description du poste

Fidelity will not provide immigration sponsorship for this position.

Job Description:

Note: Fidelity is not providing immigration sponsorship for this position

The Fidelity Intern Program (FIDTERN Program)

Fidelity’s full-time, paid, 10-week FIDTERN Program offers students the opportunity to contribute to meaningful, real-world work and projects as valued members of a dedicated team.

Our program is designed to provide students with a firsthand experience of what it’s like to work here full-time. We deliver a best-in-class program experience to ensure interns feel a sense of belonging and community, while receiving critical training and development to be a future Fidelity associate. Here’s the experience you can expect to have as a FIDTERN:

• Professional & Financial Development Sessions: Join exclusive webinars designed to equip you with essential skills for both your career and personal growth! Learn directly from senior leaders, sharpen your professional communication, explore strategies for maintaining well-being in the workplace, and build financial confidence through expert-led financial literacy workshops.
• Mentorship: Opt-in to our intern mentorship program and connect with experienced professionals who will support your growth and help you navigate your career journey.
• Regional Events: Build connections with leaders and fellow interns through engaging onsite experiences and unwind with your peers at fun local outings (like go-karting, pickleball, or bowling).

The Role

Supercharge your early career and growth at Fidelity with personalized support, knowledgeable career guides and celebration of your achievements, while learning about Fidelity and building skills and experiences. In this role, you will be a front facing-client intern. You'll be job shadowing other associates listening on phone calls and start taking calls on your own as we help you build confidence and get the customer facing experience in real time. Engage in dedicated time each week to connect and refuel – by completing individual/group tasks & projects, networking with colleagues, and building client relationships. This internship could lead into sales or customer service full time roles, such as the Financial Customer Associate.

The Expertise and Skills You Bring

• Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction
• Effective communication
• Desire to establish rapport and relationships with customers and the team through effective communication
• A strong interest in financial services
• Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all
• Current college student undergraduate who will return to coursework after their summer internship
• Availability for entire 10-week program from June 7th, 2027 - August 13th, 2027

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Category:

AdministrationPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.